Neil De Guzman

• Initial Interview/Screening Applicant: Making sure that interested applicants have the necessary tools and qualifications needed to become a Home-based Online English Tutor.

• Callouts: Calling interested applicants from the leads generated by the marketers and schedule them for an interview.

• HR Tasks: Assisting on some tasks concerning human resources such as answering queries and concerns of employees.

• Data Entry Specialist: Transferring data collected from leads to Excel. Filtering, amending and editing data before uploading to server/system. Collecting invoices of company and staff expenses for auditing and reimbursement purposes.

• Transcriptions: Converting marketing and Real Property Education audios/videos into text files. Knowledgeable in American and Australian writing styles.

• Database Maintenance: Keeping the server and/or database tidy by checking data collected on a regular basis.

• Property Education Event Management: Booking clients and arranging reservations on the scheduled event/s that they want to attend.

• Scheduling: Schedule an inspection of a property address by a valuer from Knight Frank Valuation firm.

• Attaching Documents: Attach basic documents that are needed prior to inspection and valuation of the property.

• Reporting: Sending daily, weekly and monthly reports to keep every team member on track especially reports that involve Turnaround Time, Service Level Agreements, and due date and time.

• Customer Care Support: Answering queries, concerns and finding solutions for existing issues for customers through phone calls, chat and e-mails.

• Billing Specialist: Collecting electronic payments for satellite TV subscriptions (DirecTV) and discussing the bill to subscribers in the United States of America.

• Tech-Support: Troubleshooting issues regarding satellite, TV, receivers, and VCRs.

• Credit and Debit Card Specialist: Supporting customers with their bank accounts, credit cards or debit cards from Capital One Bank and Green Dot Bank all over the United States.

• Online Marketing: Assisting Macy’s Department Store customer place orders online through Macy’s online store, introduce to customers the current offers that are available, track their orders and packages and help with other concerns and questions they may have.  

• Transcriptionist: Converting audio and video files into text formats. Transcribing court hearings, medical reports from doctors and hospitals and other business interviews and events.

• Captioning: Editing and adding captions and subtitles to video interviews, documentaries, and business events.