Nehal Tamer Mahmoud Osman

N O NEHAL TAMER MAHMOUD OSMAN # 72 Brgy. Sinura Porac Pampanga , Philippines 2008 PROFESSIONAL SUMMARY Customer service oriented with 8 years of experience in the airline industry and 3 years in the healthcare industry. Proven abilities in administrative work, excellent communication and leadership skills. Seeking for a work from home job in a company with the opportunity for advancement. Magna Cum Laude : BS Tourism Management , MAR 2012 Holy Angel University - Angeles City, Pampanga, Philippines Practicum Trainee : Internship, 2012 Holy Angel Travel Service - Angeles City, Pampanga , Philippines ● Qatar Airways - Doha, Qatar, Qatar ● Supporting the management in the operations to achieve targets Submitting reports daily and ensuring that junior employees follow directives and abide policies and procedures by mentoring them when required. LEAD SOCIAL MEDIA AGENT, 03/2020 - 05/2020 Qatar Airways - Doha, Qatar ● ● ● Assigned to the Social Media Department for three months during the pandemic. Assisting with customers' queries through social media. Reissuing tickets using Amadeus Reservations and liaising with other departments. LOUNGE ATTENDANT, 10/2014 - 01/2019 Qatar Airways - Doha, Qatar, Qatar ● Responsible to ensure that all customers are offered the highest level of hospitality during their travel experience at Hamad International Airport in particular during the time they spend visiting the lounge. Checking in customers inside the lounge, providing assistance to customers to their onward flight and to any inquiries with Privilege Club. ADMINISTRATION EXECUTIVE, GROUND OPERATIONS, 01/2014 - 10/2014 AirAsia Philippines - Manila, Philippines ● ● ● Responsible for providing administrative support and procurement to ground Operations department. Conducting walkabout checks to ensure smooth opera ons at all areas, Prepare reports and presentations with statistical data, as assigned. Organize a filing system for important and confidential company documents. GUEST SERVICE ASSISTANT, 05/2012 - 12/2013 AirAsia Philippines Clark - Philippines ● LANGUAGES Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. Welcoming patients and visitors in person or on the telephone, and answering or referring inquiries. SENIOR LOUNGE ATTENDANT FRONT, 01/2019 - 06/2020 Practicum Trainee: Internship, 2011 Clark International Airport - Clark Kamel Mustafa HR Manager, The International Medical Centre Phone Number: - Email:-Mohamed Oudadda Duty Manager, Hub Lounges Qatar Airways Phone Number: - Email: Mohamed.oudadda1985@g mail.com - ● MEDICAL RECEPTIONIST , 08/2020 - 12/2023 The International Medical Centre - DOHA, QATAR ● REFERENCES - EXPERIENCE ● EDUCATION ● ● ● Providing passengers with information to have an easy and comfortable experience Suffice check-in, boarding, and deposition procedures. handling and coordinating with staff around the aircraft during its stopover. English Filipino CORE QUALIFICATIONS ● ● ● Customer Service Oriented Proficient In Microsoft Office Good Interpersonal Skills ● ● Good Problem Solving Knowledge In Amadeus, Altea, Navitaire, skyspeed and Medas reservations. ● ● Excellent written and verbal communication skills Organize and attention to detail ● ● Fast Learner Excellent Teamwork