Neha Shah

Neha Shah Customer Service Specialist Contact-- Education Matriculation YWCA SCHOOL 2008 - 2018 About Me Highly accurate and service-oriented professional with a strong foundation in administration and client relations. Possesses exceptional attention to detail, strong communication skills, and a commitment to data integrity and customer satisfaction. Proven ability to meet deadlines and handle sensitive information with discretion. Work Experience- Freelance Virtual Assistant Performed large-scale data cleansing and entry projects for e-commerce and retail clients, ensuring 99.8% data accuracy. Commerce/ High School BAHRIA COLLEGE 2018 - 2021 Skills Customer Service Excellence: Active listening, Problem resolution, CRM software usage, Client communication. Microsoft Excel Mastery: Advanced functions (VLOOKUP, Pivot Tables), Data cleaning, Conditional formatting, and basic visualizatio Technical Skills: Microsoft Office Suite (Word, Outlook, PowerPoint), Google Workspace, Canva, Social Media Platforms. Administrative Support: Document organization, Email correspondence, Schedule management. Data Entry Proficiency: High-speed typing (60+ WPM, 99%+ accuracy), Alphanumeric data processing, Records maintenance. Managed customer inquiries via email and social media (Graphic Designing and Social Media Marketing from ), resolving issues promptly and maintaining a 95%+ client satisfaction rate. - Tutoring Conducted remote tutoring sessions for students - Customer Service Representative Handled 50+ customer interactions daily with focus on issue resolution. Processed returns and service requests using specialized software. Maintained customer records in a CRM system with strict attention to detail. Language English Urdu