Neha Kanojia

 Neha Kanojia Mobile no – -,- Career Objective: I am seeking a position to excel and broaden responsibilities in Sales, Process Management & Team Management, divisions and attain the organization’s mission graph to the peak with best of my knowledge and skills in this arena. Work Experience: Key Light Solutions & Consultancy LLP – Partner Nov 2016 – Jan 2018 Sectors: Telecom, Insurance, Manufacturing, Banking& Construction Performing Training for corporate – includes Sales Training, Office Etiquette Training, and Telephone Etiquette. We even have trainer available for professional and enhancement Training. Performing strategic planning of the organization to meet recruiting goals by providing best recruiting practices. Headhunting, identifying and approaching suitable candidates for the right profile. Recruiting, selecting and scheduling interviews with potential employees required for organizations. Correspondence with clients to list suitable candidates. Organizing ‘Job Fairs’ through coordination with various companies at various educations campuses to provide job placements. Strategic alliance with ‘NaukriMahamandalPvt Ltd’, a Kolhapur based company for handling overseas and local placements in Pune. SPECIALITY E- MARKET PVT.LTD. (CARBAAZI.COM) As Operations Manager Jan 2015 - Sep 2016 Clients:-Multi Brand - Auto, Industry Carbaazi is sister concern company of Mantra Properties. My profile has vital part to handle mantra call center , New property Launch Event, Post Launch Call center activity, On site Call center setup. Closely work for Mantra Moment ( Moshi), Mantra Magic ( Chimbali), Mantra Residency ( Chakan) I was sole responsible for Project Gagan Adira ( Wagholi ) from set up of new call center, Pre Lunch, Post Lunch and sales appointment activity was delivered by us. Process Operations: Handling a Call Centre Team of 40 Members. Complete responsibility of achieving daily/ weekly/ and Monthly Car Sales target. Coach & Mentor Sales agents on sales and Quality. Call Centre, DRM- Digital rights management and Dealer coordination on daily basis. Gathering Dealer confirmation of bookings. Lead Management System, Product, Process training to Agents & Team Leads. LMS(learning Management System Software)administration, Leadallocation/reallocation to agents. Lead life cycle management on LMS. One o one coaching, Training sessions with Agents. Monthly Bottom Quartile management (BQM) of agents. Dealer profile allocation basis conversion and feedback. Identifies causes for non-achievement of Sales, develop solutions and execute the same. Reviews and analyzes performance reports against targets on a weekly/monthly basis with Team Mentor's, DRMs to investigate causes for performance deviations. Ensures revenue targets are achieved. Ensures process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures such as disaster recovery, SLAs etc. Conducts dip checks of parameters that impact performance to ensure data integrity. Conducts weekly reviews with team mentor's and open house with the entire floor to be updated on all floor issues / concerns. Performs trend analysis on MIS/ data and identifies deficiencies (tools, metrics and reports) and recommends solutions. Monitors compliance adherence through timely audits, generating awareness on the floor etc. Participates in client / internal review calls and handles escalations. Participate in hiring and HR coordination for the department. Design and publish agent evaluation and review metrics on periodic basis. Training Module for Automobile Industry. ( For Respective Department Sales, Call Center, Insurance , Finance, Vehicle Delivery , RTO etc. Training of New Employee - Sales Flow, Call center Acetates , Voice Modulation Operational Set up of company- PRI, TRAI, CRM, Website, Marketing& Branding, N- computing Set up etc. DigitalMarketing - Email / SMS bulk blasting with different Offer , online marketing like PPC ( pay- per click ) / SEO / SOM / Social Media Activity / web Analytic Report. Commercial AD - Four AD for Car Product - Arrange location / Commercial Team / Budget . Offline Marketing - Tie up Lead generating company.Lead Vendor - Just Dial , Carwale.com, car dekho.com, Car Trade etc Lead generation till Delivery of Car was our outlook, End to End Sales. Finance & Insurance department was also involved in Operation Department, where Insurance of the vehicles and Loan was taken care by respective team. And Payout and margin gave enhancement in sales Target. Major Tie up with banks & Insurance Company- where Oriental insurance Company, My TVS (TVS AA) for RSA tie up. Futurism Technologies Pvt. Ltd. As Operations Manager- 6th Nov 2012 till Jan 2014 Clients: -Seed InfoTech Ltd, ASM College, IIeBM College, SQTL, Teerth Developer, SEO Services etc. Process Operations Futurism IT Company, put there footstep in BPO with Domestic & International. where Domestic BPO comes under Business Development of different client for domestic BPO. Maintain MIS reports throughout on daily, weekly and monthly basis. Coordinating with all Internal Departments in-terms of effective Functional Operation. Coordinating Objective Setting & Performance Appraisal with Delivery/Business Heads and Employees. In addition to lead generation, the responsibility extends to working closely with Pre-Sales team for defining best-fit solution for customers and driving sales growth by collaborating with other company sales professionals Ensure the integrity of revenue, budget, headcount, and forecasting data with the other important documents Preparing and Maintaining the MIS reports and submitting the same to the decision making panel of the Organization for fine-tuning the Business Strategies M/s SGF Enterprises India Pvt. Ltd.: (HR - Admin Manager): Period 18th April 2011 to 5th Nov 2012 Clients: - Aircel – 75 Seats (VAS Selling), TATA – Docomo – 35 seats (VAS selling & Per to Post) Kotak Mahindra old mutual life insurance 50 Seat , Airtel- 30 seats , MTS -20 Seats. Job Profile: Recruitment, Joining Formalities, Training, Admin End to End process. Process Operations Maintain MIS reports throughout on daily, weekly and monthly basis. Coordinating with all Internal Departments in-terms of effective Functional Operation. Formulation & Implementation of various HR polices Processes and Systems based on the Business Requirement and Best Market Practices. Coordinating Objective Setting & Performance Appraisal with Delivery/Business Heads and Employees. In addition to lead generation, the responsibility extends to working closely with Pre-Sales team for defining best-fit solution for customers and driving sales growth by collaborating with other company sales professionals Ensure the integrity of revenue, budget, headcount, and forecasting data with the other important documents Preparing and Maintaining the MIS reports and submitting the same to the decision making panel of the Organization for fine-tuning the Business Strategies SIMESHKAA GROUPS (NBFC): ADMIN MANAGER Period: 20 May 2007 to 30 April 2009 Clients:- Reliance Communication LTD Pune- ( Super DSA)- 35 seats, HDFC Bank- 20 seats, HSBC Bank- 25 seats. Job Profile:- To collate the reports from all the Department heads on daily bases and submit it to the Managing Director; To co ordinate with Vendors and distributors for E-Bike and Mobiles distributorship, this included emails and phone correspondence, in person meetings, presentation of the product, answering the queries and finalizing the deal. To provide training to the teams on new products and provided agendas related to work and prepared action plans for the team to achieve their goal. Recruitment, Team Building activities, R and R, Performance, Training etc. To handle Distributors andthere Payout. To maintain employees monthly attendance and accordingly generate their salaries; To transact with Bank on daily basis and handled HR and Admin both. Education Qualification: Graduation : B.A from Pune, Tilak Maharashtra Vidhyapeeth. MBA : pursuing from Pune, TMV. Other Courses : 1. Air Hostess Training from FRANK FIN INSTITUTE, Deccan Branch, Pune, In year 2000 which includes; Personality Development Etiquette of hospitality Grooming the positive Qualities. PERSONALDETAILS:  Date of Birth:14 October 1980 Contact Number:- E-Mail ID-Sex:Female Passport:yes Nationality: Indian Marital Status:Married (Dr. Amit Jain) Languages Known:Hindi, English and Marathi Hobbies    :Listening Music, cooking, dancing etc. Extra Curricular   :Done Charity Shows (Solo Classical Dance) Activities :Western Dance and Classical Dance.    (NehaKanojia)