Neeta Nayak

Neeta Balkrishna Nayak LinkedinMobile: - Brussels, BelgiumEmail id:- Summary Neeta has working experience in Payments, Insurance and Healthcare BI Products for clients in USA and Belgium. Have strong communication, customer handling skills and agile way of working with strong experience on technologies worked. She is proficient working with Agile methodology, managing medium sized teams, Product management, Requirement gathering and Documentation, providing solutions to customer problems, Estimation, Project plan, KPI’s/Metrics, Client and Offshore business coordination, task delegation, Project Management, Integration and System testing, BI product and report testing, UAT test design and execution, API testing, test Automation and working on Azure cloud hosted applications. Familiar with vendor management, managing relationship and sourcing. Key Qualifications Education Product management from Product School, USA in year 2022 Bachelor of Engineering in Electronics and Telecommunication from Xavier Institute of Engineering, Mumbai in year 2009 Certifications Product Management Certificate (PMC) International software testing qualifications board (ISTQB) Training Undergone Automation training on Selenium and Java in 2019 Undergone PMP training in 2020 Human resources Payroll management training in 2023 Skills Methodologies & Process Hybrid Scrum Spiral framework Scrum Agile Test Driven development & Business driven development V-Model Software & Tools Adobe XD, Balsamiq, Canva, Mural, UML and BPMN tools Test management - HP Quality Center 10, Jira, TFS Automation – QTP 10, TestArchitect, Selenium using Java, Cucumber SSIS, SSRS WS/API Testing – SOAP UI, Postman, Swagger Java, VBScript, XML, XSD, JSON, Kubernetes Github, Bitbucket, Jenkins, Putty, WinSCP Sharepoint, MS Excel, MS Powerpoint, MS Project Database – Oracle, SQL Server Management Studio 2010, SQL Developer Projects Summary Product School, USA Role – Product Manager Mar 2022 to Jul 2022 Client – School Cohort Project – Online marketplace to rent short stay property Defining the problem statement by figuring out the gaps. Ideating the product features using SWOT analysis, Business model canvas for product, Value proposition canvas for users, Digital Marketing strategy for product, Designing UI wireframes FIS Role – Functional analystJan 2019 to current Client – OPF PaaS Project – Payment system on Azure cloud, Core24 banking system, CBIS Addressing customer Pain points: Problem – Production issues were reported by a Bank on Product due to undefined requirements and API connectivity issues on the integration side. Solution –To perform tests, Integrated systems were toggled on/ off with scripts to replicate real time scenario. Analyzing gaps and translating them into requirements. Interacting with system related SMEs to map the interaction of systems and accordingly update the requirement document with diagrams/ process workflows. Create a corresponding user story Strong co-ordination with cross functional resources and customers for end to end test deliverables and reporting. Participating in internal workshops on defining requirements, client support post production. Conducting Scrum ceremonies Providing demos to customers specific to critical fixes and new features Customer status reporting, following up critical customer tickets, negotiating delivery timelines, new/ change request customer communications for organization benefits on priority End to end business tests of SEPA schemes between TIPS/ Target2 and Core Banking solution C24(~T24) integrated with open payment framework (PaaS) product hosted on cloud Script creation using Cucumber framework to automate API tests. Debugging failures and provided solutions for the same. Worked on Jenkins pipeline. Valorizations and risk analysis, including VaR and Stress Tests, Test of integration, validation and Acceptance Hexaware Technologies Role – Consultant, Onsite Test co-ordinator Sep 2016 to Dec 2018 Client - Belfius Insurance, Belgium Project - Insurance Premium Validations Provided technical solutions to stakeholders – Customer BA wanted to validate his Specifications on Premium calculations he was documenting. Provided a solution to build an Excel utility to compare premiums for Belfius Car and 2 wheeler products which was implemented by offshore team Mentor and assign deliverables to offsite team of up to 7 members, Reviewing of manual and automation scripts Offshore team capacity planning, Implement right Test strategy and processes Validate claims rule Verify data is transferred accurately to all sub-systems including accounts and reporting. Check that the claims can be processed via all channels example web, mobile, calls, etc Test for 100% coverage and accuracy in calculations determining premium rates Make sure formula for calculating dividend and paid up values gives correct value Verify surrender values are calculated as per the policy requirement Verify fiduciary details and bookkeeping requirements Test complex scenarios for policy lapse and revivals Test various conditions for non-forfeiture value Role – Business AnalystJan 2016 to Sept 2016 Client: General Mills, USA Project: Precision Marketing Capabilities Requirement analysis and Query resolution with customer Product owner’s/ Business analysts Writing Business Use cases, Triage meeting and actions Mentor and assign deliverables to offsite team of up to 7 members, Reviewing of manual and automation scripts Citiustech Client – Internal products Role – Functional analystSep 2014 to Sep 2015 Project - Business Intelligence-Clinical measures Perform Business analysis. Realize Requirements analysis. Realize solution assessment and validation. To interrogate Database with SQL Language (Standard query Language). Translation of business requirements and/or change requests from the customer in functional and high level technical specifications, keeping in mind the technical and functional integrity of the application. Develops the test scenarios and validates the development work before delivery to business. Gather data from vendor invoices to ensure that billing information is accurate. Build/execute SQL queries Analyse vendor invoices to ensure pricing accuracy. Experienced as a Data Analyst/ETL/BA, with progressive responsibilities in data analysis with focus on financial reporting and Data warehouse DW, Business intelligence BI. Worked with a vendors and buyers to resolve billing inaccuracies. Client - Navinet, USA Role – Automation ConsultantNov 2013 to Aug 2014 Project - Network Service Upgrade, Clinical Care Alert/Report for IBC and Highmark Raise SSO to request technical resources, Co-ordination with the vendor team and ensure that they understand requirements and to review deliverables Planning, estimation for the Sprint and Release, User Story creation and Implementation of Error handling Developing BI Clinical measures, Test Data creation based on Product rules and ETL testing Web services testing based on the client received WSDL document, Automation testing Providing Sprint demo to the Scrum team and Conducting Sprint retrospective meetings iGATE Global solutions Role – Lead ConsultantMay 2010 to Oct 2013 Client – Metlife, USA Project – iContact and Mobility Distribution portal Test Strategy, Estimation creation, Project Roadmap and leading offshore Team of up to 9 resources Proof of Concept for automation tool Requirement analysis and Ambiguity creation Strong collaboration with external Development team and Product Owner to walkthrough Test Cases System Integration testing and End to end testing with integrated applications Automation test script estimation, maintenance and execution in VBScript on HP QTP Maintain Test Metrics for each Release and communication to the client