Neeraj Singh

NEERAJ SINGH Contact:- ~ E-Mail:- Objective To secure a position with a successful, well-established organization that will enable me to grow professionally while contributing to the company’s goals and objectives. Career Summary An enterprising professional with nearly 4.8 years of rich experience in working with end-users and professionals. Adheres to high level of service ethics, demonstrating customer-oriented communication skills and quick grasp of client requirements. Organizational Highlights Mar’18 – Mar’ 20 with Saber Technologies Private Ltd, as Customer Support Executive Answer questions and communicate benefits to prospective customers about our programs via phone, email, and online live chat. Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable and anticipate future questions to prevent the need for additional contacts, and document interactions through contact tracking. Provide high quality customer service and support in a variety of areas including, but not limited to billing, online bookings, cancellations, account management, and escalations. Professionally assist vacation rental suppliers through various inbound channels (example, phone calls, email, social media, chat, etc.) including account creation, property listing creation/editing, and using our account management tools. Worked with escalated customers and drives actions in post incident reviews. Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis. Cooperating with other departments and business units about everything concerning B2B clients, respecting the pre & after sales process. Answer emails, opening cases in Sales Force, identifying customers, populating case details, and confirming accuracy of data. Jun’11-Feb’14 with Tata Consultancy Services Hyderabad, India as Assistant Systems Engineer Project Name: CEG-CIG Program, test and deploy dashboards based on customer's requirement in accordance with programming standards and validation procedures. Worked on the project with open source BI Tool like Jaspersoft. Designing and implementing Dashboard and Standard reports by using BI Tool. Provided Ad-hoc resolutions, validation and deployment of BI Solution to customers. Worked on PostgreSQL. Handled client communication and requirement gathering. Adept in writing complex SQL queries. Providing support and query resolution to the customers. Develop and maintain good communications and working relationships with Customers. Project Name: PwC Gather information needed to best handle customer technical inquiries. Resolve software and technical questions for customers efficiently and effectively. Identify trends and issues with our services and alerting supervisor. Contribute to the knowledge base via technical and process support documentation. Logging calls and incidents on the IT Service Desk and maintaining details of software problems detected. Scholastics: 2011: B.Tech (Chemical Engineering) from NIT Bhopal 70.3% 2007: 12th from K.V No.1 Vasco Da Gama with 71%. Personal Dossier Name :Neeraj Singh Present Address: Flat A1, Block H, Saidulajab, Saket, New Delhi 110030 Date of Birth:4th Jan 1990 Languages Known:English and Hindi