Neeraj Kumar

Neeraj Kumar S/o Sh. Naresh Chand, Sood Building,Near Bus stand Sanjauli-Shimla(HP)-171006 Mobile: (- , E-mail: - Seeking Senior level assignments in Operations cum sales with an organisation of repute, preferably in Banking Sector/Insurance sector/Financial sector Having 17 Years of experience PROFESSIONAL SUMMARY ⮊ A result oriented professional with 17 years of experience in Branch Operations cum sale ,Quality Assurance, and Management. ⮊ Presently doing freelancing, Business Owner, Affiliate Marketing, Banking services. ⮊ Skilled in deploying various banking type processes ⮊ Process adherence, handling operational works,Sales Lead generation and conversion, banking processes, cash data entries, etc. ⮊ Adept in managing operations involving techniques of process / streamlining processes / procedures to facilitate smooth operational process & enhance productivity. ⮊ Experienced in managing operations involving planning, in-process inspection, team building and internal departmental coordination. ⮊ Extensive experience in employee relations, grievance handling systems, legal & statutory compliance, discipline management, manpower planning & recruitment, etc. ⮊ An effective communicator with exceptional analytical, negotiation, relationship management and problem solving skills with ability of resolving critical problem areas. CORE COMPETENCIES KEY RESULT AREAS: Quality Management ⬥ Conducting necessary audits, ensuring product quality control as per various standards and receiving customer complaints and taking necessary actions. ⬥ Ensured proper follow up of the compliance of process as per standards (Control Plan, Work Instruction). ⬥ Organised product studies and charted out customer specified quality improvement plans. ⬥ Converting sales leads and achieving monthly/yearly targets ACHIEVEMENTS ICICI BANK Ltd(Deputy Branch Manager) Shimla(HP) Dec 2012-Nov-2016 ❖ Award Of Excellence:-Received award of excellence from Anil Singh (Vice President) and Vikas Bhauwala (Zonal Head) for exemplary performance in LI Carnival-Jaipur-2014-15. ❖ Operational Award:- Operational award with ZERO error in 2013-14 by Vikas Arora(Regional Head). Resource Management ⬥ Monitored the performance of team members to ensure efficiency in process operations ⬥ Kept all records & documents updated ⬥ Plan of the workforce, shift management activities, appraising the performance of the members and providing the feedback. Customer Care Management ⬥ Astutely handled customer complaints regarding newly developed products and managed the customer audit. ⬥ Facilitated customer Specific requirements to be deployed on time and on the Shop. ⬥ Made opportunities for involvement of Customer in the Process and Development activities. 1 ⬥ PROFESSIONAL EXPERIENCE ⬥ SBI Life as a Branch Head from May 2020 to December 2020 Key Deliverables Handling the sales and Audit processes of the branch. Guidance to all the staff for various processes, sales etc. Process adherence, handling all sales related processes. Resolving customers queries, complaints on time and gives better services. ⬥ PROFESSIONAL EXPERIENCE ⬥ Bandhan Bank Ltd as a Branch Head from November 2016 to April 2020 Key Deliverables Handling the branch and day to day sales and operational processes. Guidance to all the staff for various processes, compliance etc. Handling all the queries of RBI ,Audit and of other departments. Taking care of branch profitability and other parameters. ⬥ PROFESSIONAL EXPERIENCE ⬥ ICICI Bank (Operations)as a Deputy Branch Manager from December 2012 to November 2016 Key Deliverables Handling the Audit issues of the branch and day to day operational processes. Guidance to all the staff for various processes, compliance etc. Process adherence, handling operational works, banking processes, cash data entries, forex transaction,etc. Resolving customers queries, complaints on time and gives better services. PROFESSIONAL EXPERIENCE HDFC Bank (Operations)as a Deputy Manager from November 2011 to December 2012 Key Deliverables ⇨ Handling all types of transactions related to cash,clearing of local and outstation cheques,and all banking related works ⇨ Handling all types of Customer queries i e.complaints,requests etc. ⇨ Taking care of audit and compliance parts of bank Weekly and monthly review of all parameters ⇨ Preparing annual /Monthly reports and adhering of reporting on time. ⇨ Taking care of welcome desk to resolve customer's queries Reliance Life Insurance Co.Ltd. (Operations) as a November 2011 Operation executive from Feb 2008 to Key Deliverables ⇨ Underwriting & Login of new proposal forms,doing contraction of Life asia ⇨ Renewal premium collection and updation process ⇨ Ensuring Inventory Stock updating, evaluation & Stock Management for smooth operation of production cycle. ⇨ Servicing of customer queries ⇨ Managing a team to follow up, Safety, Quality Standards. Policies & Procedures of the company. ⇨ Maintaining files and folders in Change process area using 5'S concept. ⇨ Preparing and revision of SOP, Process flowcharts, Check lists and Maintenance schedules. ⇨ Request and complaints and handling all operational works ⇨ Facilitating and preparing for audits and conducting audits within the Departments. ⇨ Planning for the Monthly operational checks, type changes, newly launched products, changes activities and giving training to the staff for new processes. ⇨ Preparing and presenting Daily analysis Reports, Monthly Reports, and Report on Monthly Incentives. ⇨ Focusing on the business to increase the branch profitability as well as organisations profitably. 2 CAREER PROGRESSION Hoshiarpur(Punjab) Pearls Group(A Real Estate Company)-Senior Assistant Sept 2003- to Feb 2008 ⮚ Responsible for manufacturing operations. Established Quality System and all type of operational process To Handle all ⮚ ⮚ ⮚ ⮚ accounting entry preparing of MIS report, preparing Income & expenditure statement in computer , cash handling, forward the Daily & Monthly data of cash book & income & expenditure to hub canter issue acknowledgement, forward data to Head office(operation dep’t.) for further processing after Basic underwriting, issue commission and maintain I/E & Bank records, renewals reminders, with Hub centre, Regional & Head Office ACHIEVEMENTS Reliance Life Insurance Co.Ltd. (Operations Garhshankar(PB) Executive ✧ Certificate Feb 2008- Nov-2011 of Achievement:-April-09 to sept-09 for Junoon-E-Pesistency Contest ZBH(North),ZOM(operation-Punjab Haryana,HP),Manu Sharma(RM) ✧ Retention super Achiever -2010—April-Sep-10 by Head –Business Retention, ZBH( North Zone) ✧ Gold Medal-Jalandhar Region-Given by Pankaj Gera(ZBH-North),Raman Mohindru(RM),Praneet Sharma(ZOM) ACADEMIC CREDENTIALS ⮚ Graduation (B.com) from Himachal Pradesh University Shimla ⮚ P.G.D.C.A. from Punjab Technical University Jalandhar ⮚ MBA(Finance) From Guru Jambheshwar S & T University (Hissar) COMPUTER SKILLS ▪ ▪ ▪ Operating System : Windows 7,8,10 Applications: MS Office (Excel, Word, Presentation, Outlook, power point & Access) Hands on experience: Internet Application and full computer knowledge easy to got any computer point either its hardware or software PERSONAL INFORMATION ■ GENDER: MALE ■ MARITAL STATUS: MARRIED ■ NATIONALITY: INDIAN ■ Last taken CTC -10 Lakhs■ LANGUAGES KNOWN: ENGLISH,HINDI & PUNJABI 3 by