Neena Ihejirika

With a proven track record in the BPO industry, I am a highly accomplished professional who consistently delivers outstanding results and exhibits exceptional leadership capabilities.

One of my notable achievements includes actively participating in the creation and execution of two highly successful campaigns. Taking full responsibility for the entire process, ranging from candidate onboarding to the development of training materials, IVR scripts, and call scripts, I also set campaign key performance indicators (KPIs) and played a pivotal role in ensuring successful launches. Recognizing my abilities, I earned a well-deserved promotion to my current position within an impressive five-month period.

In both 2020 and 2021, I was honored with the prestigious Top Team Leader accolade. As the manager of a team comprising 120 agents and eight team leaders, I consistently delivered exceptional outcomes. Through strategic guidance and a proactive approach, I achieved remarkable results, such as a 75% increase in new signups for the Citizens Disability advocacy group and a 65% improvement in client retention. Month after month, our team consistently surpassed targets, driven by our unwavering commitment to excellence.

Furthermore, I was entrusted with overseeing a successful project for the Myself health team in the United States, which significantly contributed to my promotion as a training supervisor in Sales, Marketing, and Customer Service. In this crucial role, I effectively replicated best practices and fostered the professional growth of team members, ensuring the delivery of high-quality training.

In addition, I provided valuable support as a project manager for the C2Communications team. Within this capacity, I established a well-structured reporting schedule to keep stakeholders thoroughly informed of project processes and goals.

I have earned a well-deserved reputation for excellence within the industry, renowned for my ability to identify growth opportunities and implement strategies that optimize revenue. Through my extensive experience in the BPO industry, I have honed my skills as a highly capable and results-driven professional. My unwavering commitment lies in driving operational excellence and achieving resounding success for both clients and the organization I serve.