Neelanjan Das

NEELANJAN DAS --Objective To pursue a career in an organization which provides a challenging work environment and allows growing both professionally and as an individual in a position that will utilize, expand and enhance my knowledge base and help to develop a fulfilling career. Career Summary With more than 15 years of diversified experience in industry functions of Sales, account Management and Customer service primarily in the Travel domain , I have developed an in depth knowledge of different travel Processes and online travel agencies. Career Synopsis Organization: Worldwide flights and Benz Travel (Axis Traveltech Pvt Ltd) March 2015 – Feb 2020 Sr Consultant Responsibilities: • • • • • • • Dealing with Air, Car, Hotel and packages in the UK market, primary responsibility is to sell these products to our existing clients in UK and acquire new clients so that we can become a one stop travel solution for them and their family and friends. Job role also involves doing outbound calls, handling chats and replying to email queries of both corporate and individual clients to follow up and generate business from them. Maintaining track of personal clientele and vendors and keeping in touch with them from time to time so that the business relationship is not lost. Responsible for all post sales service and smooth customer experience throughout the product life cycle. Making quick and wise decision about the profit mark up in every sale, so that business is not given away to any other company. Taking care of any complicated situations or any customer issues with one of the most reputed and oldest Uk based travel company. Managed team in the absence of Team manager. Organization: Ezee Flights Pvt Ltd April 2014 – March 2015 Position: Travel Consultant Responsibilities • • • • Handling travel requirements such as Air, Car, Hotel and packages in the Uk market, primary responsibility is to sell these products to existing clients (both individual travellers and corporates) who have any travel need and provide post sales cutomer service. Generate Leads from existing clients through personal rapport and excellent service, so that we can approach and convert those leads when they have a travel requirement. Job involves handling chats and email queries and calling different clients,vendors and suppliers and nurturing relationship with them Maintaining track of personal clientele and vendors and keeping in touch with them from time to time so that the business relationship is not lost. Organization: Encore Capital Group Dec 2010–Mar 2014 Position: Account Manager Responsibilities: • • • • Establishing contacts with debtors on High balance accounts (papers)of all types(Credit cards,ph bills,utility bills,store cards,loans etc)which the company purchased as bed debts Establishing personal rapport with the consumers,probing and analyzing their financial status and granting them discounts/settlements or monthly installment plans as per their finances and help them in being debt free. Taking second voices for others on the floor and help them in converting the call Making quick judgment and decision about the paying capacity of consumers and using my discretion to approve or disapprove discounts across the floor with individual password. Organization: WNS Global Services Dec 2005 – Dec 2010 Position: Customer Service Officer Responsibilities: • • • • • • Working as a Travel Consultant ( Sales cum Customer Services) in Travelocity,US Creating and providing customized travel solutions as per the customer requirements for both individual and Corporate customers. Acquired working knowledge of GDS like Sabre, excellent understanding of travel industry and got well acquainted with Travel products like Airlines, Hotels, Car Rentals, Activities, Travel Insurance and Packages. Got well versed on fare calculation for airlines depending upon class available, type of fare depending upon the products opted or requested by the client like Negotiated, Published or Tour Operator Fares. Acting as a one stop solution point which started with quoting, following up, conversion to sales, collection of payment and after sales service for individual and groups travelers. Taking extra responsibility as a mentor by handling escalation calls of dissatisfied customers and discussing possible solutions by liaisoning with vendors thereby educating junior team members about techniques to resolve issues at the first contact itself Organization: IBM India Dec 2004 - Nov 2005 Position: Financial Associate Responsibilities: • • • Worked for a Customer Service Process of Citibank N.A. Meeting all the SLA's - making referrals (up sell) on calls, maintain the desired AHT, quality and other process requirements. Understanding client financial needs and suggesting them with all possible solutions. The products handled include Mortgages, Loans, Line of Credit, Investment /saving products to help them save taxes. Educational Qualification Graduation (Physics Hons.) from St. Pauls cathedral Mission College, Calcutta University, Kolkata with Second Division in the year 2004. Higher Secondary Schooling from St. Lawrence High School, Kolkata with First Division in the year 1999. 10th class schooling from Nava Nalanda High School(WB Board) with First Division in the year 1997. Computer And GDS Skills: Ms- Office (Excel, Word), Functional knowledge of GDS i.e. Amadeus,Worldspan,Sabre Personal Profile: Date of Birth : 08/12/1980 Permanent Address : 8D, Deshbandhu road, Jadavpur, Calcutta-700032 Present Address : 1903/L,Om PG, Rajiv Nagar, Gurgaon-122001 (opp sec 14) (NEELANJAN DAS)