Neelam Gupta

Neelam Gupta Flat no -701, Betwa Apartment, Sec- 4, Gomti Nagar, Lucknow Phone:-,- E-Mail:- Professional Summary  Motivated Professional executive with solid experience of 10 years coordinating all levels highly-motivated teams, with outstanding relationship building, training and presentation skills. Skills Highly organised with excellent attention to detail Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable Excellent interpersonal skills with the ability to deliver effective communication (verbal and written) proactively with a customer-oriented approach Well-organized, detail-oriented, and able to handle a fast-paced work environment Proficient with basic technology (e.g., POS system, Microsoft Office programs, Work History Upma Singh Enterprises (May 2017 to Mar 2019) Operation Manager (Retail) Job Description Maintaining and building relationships with the retail team Ensure retail teams and are adhering to company policy and procedures Reviews store operations and organisation, analysing information and making sound suggestion to improve operational management of stores Ensure team members are equipped to achieve sales and K.P.I targets Monitored and inspected 09 retail stores to ensure compliance with all quality and safety requirements Supported the outside sales team in terms of customer needs Work alongside HR to create, develop and implement policies, procedures and incentive schemes Ensure the Retail teams are controlling expenses Relyers Consultant pvt Ltd. (May 2016 to April 2017) Sister concern of Finlace Consultants Pvt Ltd Lucknow Assistant Manager Job Description To schedule the Interviews To handle the walk in clients To line up the meetings for sales team To schedule the site visits To help the clients by providing information through mails or calls To maintain the MIS (data) on daily basis. To maintain the records of each client To work as a Team Player TCS (Passport Sewa Project) Lucknow (February 2012 to November 2015 ) Citizen Service Executive Job description Working in business operation mainly. Processing the Files. Works as a Floor Coordinator. Responsible for  the Citizen handling In-depth knowledge of the project management. Attends the conferences, training and seminar sessions. To complete file management, Making covering letters Keeping all Daily basis records on Excel Daily reports to TL/CSM Shree Earth Developers & Constructors Pvt Ltd Lucknow (January 2011 to December 2011) Office manager Job Description Reduced overhead by taking on more responsibility with creative and administrative projects. Managed executive calendar and coordinated weekly project team meetings. Coordinate dates, Meetings and Files Attend the clients Taking payments of plot bookings maintain the Receipts. Maintain Daily attendance Answering the calls and queries of clients Daily report to HOD Madhur Courier Service Pvt Ltd Lucknow (January 2009 to January 2011) Office coordinator cum Customer service Job Description Planned and executed all aspects of office headquarter move. Online reporting to HO Courier Packets Management Oversaw daily office operations for staff of 12 employees. Making excel sheets of all data on daily basis, Covering letters. Report to manager SBI Life Insurance (July 2008 to December 2008) Customer relationship executive Job Description Composed and drafted all outgoing correspondence and reports for managers. ​Make calls to customer Achieve targets. Daily reporting to HOD Professional Credential PGDBA ( Human Resources) Symbiosis Centre For Distance Learning ( 2015) Achievements Got the award for Best employee. Academic Details Academics School/University Board Year Graduation Lucknow University. Lucknow University 2008 Intermediate MLN college UP board 2005 High School MLN college UP board 2003 Personal Details: Husband's NameMr. Mayur gupta Date of Birth03-JUNE-1988 Marital Status Married. HobbiesMaking Friends, Listening Songs Passport NoL- NationalityIndian Language Proficiency Hindi & English DECLARATION I hereby declare that all the information furnished above by me is true up to my knowledge. Date: Place: (Neelam Gupta)