Nedilon Sajona Zausa

With over 20 years in the IT landscape, I bring a wealth of experience in technical program management, enterprise application administration, and IT infrastructure. Most recently, as a Technical Program Manager at Harte Hanks Inc., I was instrumental in designing and delivering Salesforce Sales Cloud solutions, managing the entire implementation lifecycle from requirements to post-launch support, and driving client satisfaction.

My decade-long tenure at Continental GBS Manila Inc. as a Senior IT Engineer honed my skills as a System Administrator for a diverse suite of enterprise applications including Genesys PureConnect, Salesforce, 8x8 Cloud Contact Center and Hyland OnBase. I'm adept at collaborating with stakeholders, translating needs into technical configurations, and ensuring successful project delivery. My career also includes significant experience in network and telecommunications management, technical support, and presales activities, providing a holistic understanding of IT operations and client needs. I'm passionate about leveraging technology to solve complex business challenges and drive efficiency.