NECELLE JANE SOLDIA
Administrative Assistant/VA
OBJECTIVE
Working hard to seek for improvements and
organizational development to gain experience. Able to
perform, provide the skills that would reflect good results
and is committed to any work with optimism and
perseverance.
Purok 37 St. Vincent Ilang
Davao City,-
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https://www.facebook.com/ness
y.nissi/
COMMUNICATIONS AND
SKILLS
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Data Entry
Includes Data Research
Email Management/ Filtering and Sending
Email
Detail-Oriented
Customer Service (Non-Voice)
Multi-tasking
Optimistic towards work and in
situations
SOFTWARE
Salesforce
GDrive FileManagment
Hubstaff
ZoHo
RingCentral
Google Docs
Google Sheets
Quickbooks
LinkedIn
Microsoft Apps
EDUCATION
Jose Maria College, Davao City Senior High School Graduate
Batch of 2018
• Earned 90.2 GPA and received With Honors
WORK EXPERIENCES
Administrative Support
Achieve Test Prep = March 2020 to Present
- Email Management/Filtering and Responding to Emails
- Organizing Files using GDrive
- Database Building (eg. Updating email, leads/prospective on
CRM/SalesForce)
- Transcription (transcribing Calls, voicemails, Audio)
- Creating Reports (Weekly tasks, Sales, Leads)
- Processing Support Tickets, Financial Statements via Salesforce
- Manage Social Media Posts (Marketing/Ads posts on LinkedIn and
posts Reacts and Comments)
- Auditing Calls on RingCentral and update Excel report
- Run Campaigns using Five9 and Spreadsheet for Sales and
Marketing Dept.
- Basic Bookkeeping (payroll handling, invoicing using QuickBooks)
HR- Admin Assistant
Sandbox Business Support and Services = Aug 2020 to Nov 2020
- Update Hiring Posts on Facebook
- Generate List of Applicants and Updates Application Status
- Sends emails to applicants and assist them for Assessments and
guides them on their On-Boarding Training
- Records employees Attendance and assist HR Team on company
reports and latest updates
Customer Service Representative (Voice)
Convergys Davao = March 2018 to June 2020
- Taking Customer Orders
- Resolves customer complaints and order issues
- Taking Calls (Outbound Calls)
