Nebeolisa Nmesoma Adaobi

Nmesoma Adaobi Nebeolisa​ Plot 47 Emma Egbunam Crescent, Trans Nkisi, Onitsha, Anambra State, Nigeria​ LinkedIn: https://www.linkedin.com/in/nmesoma-adaobi-nebeolisa-8b-/​ Phone: - | Email:- Professional Summary Dynamic, results-oriented professional with nearly 6 years of experience spanning diverse roles, including education, virtual assistance, customer service, business management, and sales leadership. Proven ability to provide exceptional administrative support, enhance client relationships, and drive business growth through strategic and innovative solutions. Skilled in delivering high-quality results in fast-paced environments, with a strong focus on precision and efficiency. Adept at managing schedules, overseeing business processes, and exceeding client expectations. Core Competencies Virtual Assistance & Administrative Support ●​ Expertise in Zoom, Loom, Slack, ClickUp, Trello, SFDC, Zoho, and Google Suite. ●​ Advanced proficiency in records management, process improvement, and inventory tracking. ●​ Skilled in calendar management across multiple time zones, scheduling, and meeting coordination. ●​ Strong report writing, research, and providing actionable insights based on industry data. Customer Service Excellence ●​ Successfully enhanced customer trust and loyalty, increasing vendor preference by up to 60%. ●​ Proficient in managing contracts, order processing, and providing technical support. ●​ Recognized for attention to detail, high-quality reporting, and collaborative problem-solving. Sales Leadership & Business Growth ●​ Developed and implemented sales strategies, consistently meeting and exceeding performance targets. ●​ Established and nurtured strong client relationships, driving business development and market expansion. ●​ Led, mentored, and coached sales teams, fostering a collaborative environment to achieve shared goals. ●​ Identified and capitalized on new business opportunities to expand market presence. Additional Competencies ●​ Strong leadership skills and employee coaching capabilities. ●​ Proficient in written and verbal communication, including business correspondence. ●​ Skilled in social media tools (WhatsApp, Facebook, Instagram, Twitter, Telegram) for customer engagement and marketing. Professional Experience Appointment Setter INNOVIATEWITHAIMA January 2025 - Present ●​ Engaged with inbound leads from ClickFunnels who downloaded a free SFX pack, nurturing them into potential clients. ●​ Conducted cold outreach via calls, emails, and social media to schedule appointments with video editors. ●​ Educated prospects on the benefits of outsourcing video editing to improve content quality and scalability. ●​ Managed lead tracking and follow-ups using CRM tools to optimize conversion rates. ●​ Handled objections effectively to increase appointment bookings and overall client engagement. Sales Development Representative​ NESMA Group​ December 2024 – Present ●​ ●​ ●​ ●​ Drive business development efforts by identifying and prospecting new sales leads. Work closely with the sales team to develop strategies to expand the client base. Qualify inbound leads, perform cold calls, and conduct follow-ups with potential clients. Support sales presentations and help convert leads into clients. Sales Director​ Petros Global Enterprise Company​ June 2024 – Jan 2025 ●​ Spearheaded sales operations, managed a team of sales professionals, and developed strategies to meet revenue targets. ●​ Cultivate long-term client relationships and identify opportunities for market expansion. Freelancer – Virtual Assistance & Sales Specialist​ East Century Capital, KDNPLUS, Anto Tech​ November 2024 – Jan 2025 ●​ Provide virtual assistance services, including administrative support, calendar management, and client communication. ●​ Offer sales support through strategy development and client relationship management. Executive Virtual Assistant​ Ogoanago Empire​ January 2024 – Present ●​ Manage administrative tasks, client relations, and scheduling to ensure smooth daily operations for clients. ●​ Develop and implement processes to improve efficiency and productivity. Account Relationship Manager​ Fidelity Bank Plc​ May 2018 – June 2024 ●​ Managed client accounts, fostering relationships to drive satisfaction and retention. ●​ Delivered exceptional customer service through effective communication and problem resolution. NYSC School Teacher​ De Sabo Secondary School, Kaduna​ January 2017 – January 2018 ●​ Taught secondary school students, delivering lessons in line with the national curriculum. ●​ Contributed to the school’s academic performance through diligent teaching and mentorship. School Teacher​ Redemption Secondary School, Onitsha​ April 2015 – December 2016 ●​ Delivered engaging lessons in various subjects, ensuring students’ academic growth and development. ●​ Actively participated in school activities and facilitated students’ personal development. Education Bachelor of Science in Geology and Mining​ University of Port Harcourt, Rivers State​ 2009 – 2014 Certifications & Training ●​ Digital Witch Support Community (2024): Six-week training on IT-demand skills. ●​ Udemy: Customer Support Skills, Mini-Course on Time Management. ●​ LinkedIn Learning: Customer Service Problem-Solving, Troubleshooting, Serving Customers through Chat and Text. ●​ Microsoft Office Specialist (MOS) Certification. ●​ Virtual Assistant Certification. Languages ●​ English: Fluent (written and spoken). References