Neal Jorgensen

NEAL D. JORGENSEN TRUSTED ADVISOR EXECUTIVE SUMMARY Architect & Automation Strategist | 25+ Years Across APAC | Cloud, ERP, and Resilience Engineering Proven leader in designing bulletproof systems that scale, recover, and deliver—across cloud, hybrid, and legacy environments. Trusted by C-suite and global clients to drive forensic-grade automation, future-proof architecture, and seamless user onboarding. From Azure Blob workflows to ERP modernization, I architect solutions that survive edge cases, vendor ambiguity, and real-world complexity. Specialties: Cloud migration (Azure, AWS), ERP integration (SAP, Dynamics), forensic debugging, modular automation (PowerShell, SQL, VBA), and user-centric design. SKILLS SUMMARY ✓ ✓ ✓ ✓ ✓ CTO/CIO Experience Project Leader/Management Business Analyst Lead Driving Digital Transformation Pre-Sales / Post-Sales Support ✓ ✓ ✓ ✓ ✓ Development IT Strategy Cloud Services Support C-Suite Relationship Building IoT, Mobile Technologies Enterprise, Solution Architect ✓ ✓ ✓ ✓ ✓ Developing IT Roadmap Team Leadership Sales Strategy & Planning Enterprise Engagement E-Commerce / Security EXPERIENCE SUMMARY Fractional Chief Technology Officer (CTO) • Bangkok, Thailand • June 2023 – Current Strategic technical leadership, Business analyst, Application Developer, Business Consultant Business Consultant/Lead Developer | 99% Job Success -----------------------------------FPT Siam Limited • Bangkok, Thailand • April 2022 – May 2023 Digital Solution Technical Sales and Architectural Solution Lead Customer Solution Lead | 10% Increase Pipeline/Delivery| 50% Global Bid Team -----------------------------------BentBrain Consulting Co., Ltd • Bangkok, Thailand • July 2021 – August 2022 Head of IT Application/Infrastructure, Senior Business Analyst Driving Sales and Delivery | 100% Delivery CSATs | Thailand Delivery Lead -----------------------------------Gamma Creations Co., LTD. • Bangkok, Thailand • December 2019 – June 2021 Head of Information Technology & Digital Transformation Manager EPR System Migration Completed| 40% Increase Production | Thailand Leadership -----------------------------------Microsoft • Singapore • April 2017 – December 2019 Global Account Technology Strategist – Azure Cloud Advisor Improved Customer Satisfaction | 33% Increase Sales | Mining & IoT Time Zone Lead -----------------------------------Diebold • Thailand • August 2015 – March 2016 DIRECTOR APAC PROFESSIONAL SERVICE SALES, DELIVERY, AND ENGINEERING Improved Technical Delivery | Exceeded Plan 13% | Customer Satisfaction up 16 pts ------------------------------------ Neal D. Jorgensen Page |2 Microsoft • Thailand • August 2009 – August 2015 REGIONAL ENTERPRISE ARCHITECT – South East Asia Delivery Team Constant Top Performer | 121% Utilization | Cloud Architecture Lead -----------------------------------Dimension Data Asia Headquarters • Singapore • May 2006 – May 2009 PRINCIPLE ARCHITECT AND HEAD – MICROSOFT Center of Excellence 184% Sales Growth | 136% Attainment | 103% Service Realization -----------------------------------EXPERIENCE D ETAIL Freelancer. • Bangkok, Thailand • June 2023 – Current TECHNOLOGY & SOLUTIONS LEADERSHIP | FRACTIONAL CTO | DIGITAL TRANSFORMATION STRATEGIST Provided strategic technical leadership and architectural oversight across finance, manufacturing, insurance, and other industries, driving innovation, scalability, and operational efficiency. Led the development and execution of business-aligned technology roadmaps, overseeing software architecture, cloud infrastructure, cybersecurity, DevOps, and Big Data projects. Directed multi-disciplinary workstreams spanning pre-sales, technical training, operational documentation, and vendor management within the Thai market and beyond. Advised on emerging technologies, AI/ML integration, and best practices to enhance resilience, security, and competitive advantage. Optimized ERP, CRM, and tech stacks to reduce technical debt, improve system performance, and strengthen customer engagement and retention. Established agile processes for rapid iteration, continuous improvement, and seamless project transitions from pre-sales to delivery while ensuring regulatory and audit compliance. Partnered with executive leadership, account managers, and investors to define technical vision, assess risks, support digital transformation initiatives, and drive business growth through cloud and data services. Mentored engineering teams, fostering a culture of technical excellence and innovation. • Delivered a digital transformation, increasing system uptime by 60% and cutting operational costs by 30%. • Implemented AI-driven automation, improving operational efficiency by 27%. • Scaled infrastructure to support revenue growth from $500K to $1.3M. • Strengthened vendor relationships, enhancing knowledge-sharing initiatives and digital skills development. • Spearheaded ERP/CRM optimization projects, improving customer satisfaction and retention. FPT Siam Limited. • Bangkok, Thailand • April 2022 – May 2023 CUSTOMER SOLUTION LEAD Supporting sales team to develop and contribute to business and technical discussions. • Workstreams include pre-sales, training, operational documentation, and project architectural solution lead across the financial, manufacturing, and insurance sectors in Thailand. • Point of contact for Vendor relationship, knowledge sharing, customer engagement, and digital skill development of local resource capabilities with a focus on security and compliance. • Help facilitate customer-centric information management using FPT Software available CRM tools and DXG lead operation model and improve under-utilized and outdated CRM systems to increase company communications to target accounts. • Provide Cloud & Big Data Architectural and Design during project implementation and help to transition • Smoothly project from pre-sales to delivery; acting as solution architecture lead inside projects, encouraging continuous service improvement, and providing governance to local IT operations to ensure compliance with the regulator and the internal audit. (AXA, SCB Life, SCG, BGrimm….) Neal D. Jorgensen Page |3 • Work closely with the customer account manager to assess customer needs and generate sales leads by promoting FPT Software digital solutions and services with an emphasis on cloud transformation services (cloud transformation, data transformation, digital transformation…) BentBrain Consulting Co., Ltd. • Bangkok, Thailand • July 2021 – August 2022 HEAD OF IT APPLICATION/INFRASTRUCTURE Product owner for development and delivery of business applications (Senor Business Analyst). • Workstreams include pre-sales, training, operational documentation, project architectural solution lead, • knowledge sharing and documentation, customer engagement and care, and digital skill development. • Oversee and lead the IT team in designing, developing, and maintaining IT systems and applications to support business operations and financial control of the P&L in the areas of Infrastructure and support. • Develop and implement IT policies, standards, and procedures to ensure IT systems are secure, reliable, and meet business needs and key stakeholder management. • Monitor and manage IT budgets, infrastructure, and application systems to ensure financial and availability objectives are met. Manage IT projects from inception to completion, ensuring projects are completed on time, within budget, and meet quality standards. Gamma Creations Co., LTD. • Bangkok, Thailand • December 2019 – June 2021 HEAD OF INFORMATION TECHNOLOGY TRANSFORMATION – OPERATIONS MANAGER Development and deployment of migration strategy for legacy EPR system for additional services and features. • Lead migration and development of cloud-based ERP system using Azure cloud services. • Responsible for providing the technological vision and developing tactical plans to align with organization strategies for achieving business growth • Oversee the new technical aspects and technologies development, assesses their value-add and applicability for organization growth and adoption; • Provide leadership to business users, technical members, and vendors to enforce the adoption of strategic Digital Transformation framework and standards; • Provide training and knowledge sharing to the local IT team (Thai Staff) • Promote the use of emerging technologies, contribute to the digital strategy, and build digital transformation initiatives within the organization. Microsoft • Singapore • April 2017 – December 2019 GLOBAL ACCOUNT TECHNOLOGY STRATEGIST Business and Technology Strategist for cloud and digital transformation focused on the mining industry. • Building trusted technology relationships with C-level and senior business units that result in candid and meaningful strategic technology conversations that drive digital transformation and cloud utilization. • I share my broad knowledge of the Microsoft platform, competitors, and industry environments to create a shared vision of how Microsoft can partner with them for future growth. • Demonstrating critical thinking, and technical leadership by working with customer teams and Microsoft resources to leverage Microsoft Cloud Technologies to drive Customer Success. Diebold • Thailand • August 2015 – March 2016 DIRECTOR APAC PROFESSIONAL SERVICES SALES, DELIVERY, AND ENGINEERING Managed all Services Pre and Post Sales, Delivery, Consulting, Support, and Engineering Staff across APAC. • Streamlined the management of all pre-sales and post-sales, delivery, consulting, support, and engineering staff across all Thailand financial banks. Including IT BAU projects ranging from large to small project sizes. • Direct people management and mentored 35 staff with five divisions based in the Thailand offices. Neal D. Jorgensen Page |4 • P&L responsibility with a commitment to meeting forecast which ensured teams exceeded the FY15 plan by 13% and improved overall sales by a 200% increase in PS revenue for FY16. Microsoft • Thailand • August 2009 – August 2015 ARCHITECT-ENTERPRISE ARCHITECTURE – DIGITAL ADVISOR Spearheaded the Microsoft Services Enterprise Strategy delivery for Asia, covering Singapore, Malaysia, Thailand, Indonesia, Brunei, Vietnam, and the Philippines. Delivered Microsoft Enterprise Strategy offered within SEA through world-class delivery, including creating a new IP for use in the practice. Served as one of the Senior Enterprise Architects who possessed the most delivery expertise within the SEA region. • Technology evangelist for executive level and management teams for the latest Microsoft technology. • Working with the local in-country sales team on account planning and focused cloud solutions. • Piloted IP development and reuse initiatives, harvesting standard methodologies in presales, architecture, business planning, and customer engagement with major banks and insurance companies. • Expertly balanced scorecards, KPI development and measurement, SLA, technology portfolio analysis, supply chain design and management, cloud strategy, IT program office implementation, PMO, and ITSM. Dimension Data Asia Headquarters • Singapore • May 2006 – May 2009 PRINCIPAL ARCHITECT AND HEAD- MICROSOFT REGIONAL CENTRE OF EXCELLENCE APAC/GCR/JAPAN Championed the Microsoft Solution Business at Dimension Data Asia covering Asia Pacific, Greater China, and Japan, leading a team of five direct reports and a total team of 89 Solution Architects, Consultants, and Support Engineers. Spearheaded Managed Services (Support) and Professional Service (Consulting) business for the Microsoft Solutions Business, developing and overseeing the implementation of efficient service delivery and staff management. • Streamlined professional services which enabled customers to conceptualize, plan, and deploy systems based on Microsoft technologies based upon Dimension Data best practices worldwide. • Continuously provided professional guidance to customers engaged in rationalizing network infrastructure, data warehouse, and analytic investments to fit financial objectives. • Proactively oversaw all account and resourced planning for large APAC projects, the training and development planning for the Microsoft line of business. EDUCATION & TRAINING Master of Business Administration, Business Consulting – w/ Distinction GPA 3.7 IPE MANAGEMENT SCHOOL | Paris | 2018 Certificate in the Internet of Things: Business Implications and Opportunities Certificate in Blockchain Technologies: Business Innovation and Application MASSACHUSETTS INSTITUTE OF TECHNOLOGY - SLOAN SCHOOL OF MANAGEMENT| 2017/2018 Certificate in Internet/Object-Oriented Software Engineering SCHOOL OF INFORMATION AND COMMUNICATION TECHNOLOGIES | Calgary, Canada Certificate in Electronics Engineering SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY | Calgary, Canada Neal D. Jorgensen Page |5 Industry Training and Certifications Anaplan Level 1 Model Builder, GTM Strategy 2023 Dataiku Core Designer, 2023 Palantir Foundry Foundations, 2023 Snowflake, 2022 MuleSoft Architecture, 2022 Jira Training, 2022 User Experience Research and Design Specialization, 2021 Microsoft Azure Cloud Architecture, 2019 AWS Certified Solutions Architect – Associate, 2018 TESOL (Teaching English to Speakers of Other Languages) Certificate Program, 2015 Microsoft Architecture Security, 2015 Microsoft Certified Systems Engineer 2008 Microsoft Certified Technical Specialist (5 Specialities) TOGAF 9.0 – Enterprise Architecture, 2011 Zachman Architecture Framework, 2011 Enterprise Architect Academy – Microsoft Strategy and Architecture, 2010 Project Management Basics (PMI Program #100-PS1040), 2009