Nea Ranee P. Marquez

NEA RANEE P. MARQUEZ Mabalacat City, Pampanga |- |- SUMMARY Results-driven and detail-oriented professional with over 3 years of experience in Content Moderation and Email Triaging, complemented by a working knowledge of GDS tools such as Amadeus and Sabre. Highly self-motivated, adaptable, and committed to delivering high-quality outcomes while continuously enhancing skills and contributing meaningfully to organizational success. Proven ability to manage tasks efficiently, ensure compliance with guidelines, and maintain a positive and productive work environment. WORK EXPERIENCE Content Moderator (International Account - Graveyard shift) November 2021 - Present TaskUs Clark - House Teamwork Monitor and review user-generated content across global e-commerce platforms. Perform email triaging to prioritize and manage customer inquiries and issues. Identify and remove reviews violating platform policies or terms of service. Utilize platform tools for flagging, escalating, and resolving problematic content. Passenger Service Charge Assistant (Internship) February 2024 - April 2024 Luzon International Premiere Airport Development Assisted passengers with terminal fee refund processing by guiding them through an online application system. Distribution of paychecks to concessionaires, demonstrating diligence and attention to detail. Organized official receipts to ensure regulatory compliance. Conducted passenger counts for local and international flights, ensuring accuracy by cross-checking with the official manifest and demonstrating strong attention to detail and organizational skills. Human Resource Manager (Internship) December 2023 - February 2024 Holy Angel Travel Services Assisted in various HR functions including recruitment, onboarding, and employee record management. Supported the development and implementation of HR policies, facilitated internal communications, and coordinated training sessions. EDUCATION Bachelor of Science in Tourism Management July 2020 - May 2024 Holy Angel University Major in Travel and Tour Operations GWA: 1.24 SEMINARS AND CERTIFICATIONS Sabre and Amadeus Reservations Essentials Training November 2022 - April 2023 Holy Angel University Certificate of Achievement in Amadeus Reservations Essentials Holy Angel University SKILL AND EXPERTISE Technical Skills: Amadeus, Sabre, Google Excel, Canva Soft Skills: Active Listening, Strong Work Ethic, Team-oriented, Persistent, Attention to detail Language: English (Professional) | Filipino (Native) May 2023