Ndukwe Glory Kalu

GLORY NDUKWE KALU Port Harcourt, Nigeria| Email:-| Linkedin Mobile: -, - | PROFESSIONAL SUMMARY___________________________________________________ Experienced and efficient Administrative and Virtual Assistant with over 5 years of exceptional administrative and customer support expertise. Skilled in managing schedules, handling correspondence, streamlining workflows, and maintaining accurate records. Proficient in CRM systems, email management, client management, and conflict resolution with a proven track record of exceeding customer satisfaction targets. Adept at providing efficient support to executives, clients, and teams in fast-paced, international, and remote-first environments. Skilled in maintaining confidentiality, ensuring timely task delivery, and fostering excellent client relationships. CORE SKILLS________________________________________________________________ • Administrative Support: Calendar management, email management, travel coordination, data organization, document preparation. • Customer Support: CRM tools (Zoho Desk, Zendesk, Freshdesk, intercom, MyCase, Clio), conflict resolution, Customer Interaction, and Escalation. • Communication and Workspace Management Tools: Microsoft Office Suite, Google Workspace, Dropbox, OneDrive, Slack, Microsoft Teams, Zoom, ClickUp, Trello, Asana, Monday.com, Nifty, Airtable. • Technical Support: Systems Monitoring, Basic Trouble Shooting. • Soft Skills: Confidentiality, Attention to detail, Time management, Effective Communication, Adaptability, and Problem-solving. PROFESSIONAL EXPERIENCE________________________________________________ Administrative Assistant - Confidential Secretary National Industrial Court| May, 2022 – August, 2025 • Coordinated complex schedules, and travel arrangements for Judges, ensuring seamless court operations. • Prepared and edited Judgements, Rulings and other key court documents with high attention to detail. • Maintained a detailed calendar to coordinate meetings, appointments, and managed daily administrative tasks. • Provided administrative support including timely preparation of monthly and quarterly returns, file management, databases and records, ensuring data accuracy and confidentiality. • Resolved administrative challenges efficiently, improving office productivity by 20%. Virtual Assistant – Customer Support Land Sports Brokers | September, 2020 - March, 2022. • Achieved a 85% customer satisfaction rate by providing customer support through multiple channels. • Maintained and updated customer records using CRM tools, ensuring accuracy and efficiency in client management. • Conducted post-resolution follow-ups to verify customer satisfaction and address any remaining concerns. • Provided an outstanding assistance to over 1000 customer over the year, contributing to a 25% increase in positive customers reviews through a customer-centered approach. • Drafted professional email correspondence and internal reports, ensuring timely and effective communication across departments. Class Teacher (Educational Services) Victorbela Group of School | September, 2019 – July, 2020 • Taught students, managed classroom activities, and monitored daily attendance. • Prepared and issued student academic reports each term. • Coordinated students for end-of-year events, ensuring smooth execution. • Oversaw student affairs, fostering discipline and academic performance. Administrative Assistant - Customer Service Representative Timikon Petroleum Marketing Company | May, 2017 – August, 2019. • Achieved a 95% customer satisfaction rate by resolving inquiries and complaints through phone, email and Live chat. • Managed executives and managers calendar and email communication with high priority. • Managed customers transactions, including order placement, payment processing and coordination of timely deliveries. • Maintained accurate records and filing systems, document management for compliance and reporting and monitored office equipment, inventories and supplies. • Built rapport with customers to closely understand their preference and needs, leading to more targeted and appreciated service delivery. EDUCATION________________________________________________________________ • Bachelor of Science (B.Sc.) in Accounting – Niger Delta University, Bayelsa State | 2023 • Advanced National Diploma in Secretarial Studies | 2021 • National Diploma (ND) in Office Technology and Management – Delta State Polytechnic, Abraka | 2019 TRAINING AND CERTIFICATIONS____________________________________________ • Sage 50 and Quickbooks Accounting Software – AQ Skill (2024) • Introduction to Cybersecurity – Cisco Networking Academy (2024) • Cybersecurity Specialization – Youthrive/CareerEx (2024) • Google Meet – Simplilearn/SkillUp (2024) • Data Analyst 101:Excel Formulas and Functions - Simplilearn/SkillUp (2024) • Business Analytics with Excel - Simplilearn/SkillUp (2024) • Power BI Data Modeling Basics Tutorial Coourse - Simplilearn/SkillUp (2024) • Data Entry Tools and Techniques – Alison (2024) • Working as a Virtual Assistant - Alison (2024) • Roles and Responsibilities of Virtual Assistants - Alison (2024) • Introduction to Cloud Computing ­ IBM (2024) • IT/Customer Support- Digital Witch Academy (2025) • IT Customer Support Basics- Cisco Networking Academy (2025) • Business Email- HP Life (2025) • Customer Relationship Management – HP Life (2025) • Customer Experience for Business Success -HP Life (2025 • Inventory Management - HP Life (2025 • Presenting Data - HP Life (2025 • Effective Leadership - HP Life (2025 • Cash Flow - HP Life (2025