Nduku Janet

JANET NDUKU DAVID P.O Box 18133 – 00100, Nairobi -- PROFILE SUMMARY Attentive administrative team member with people skills and clerical talents to serve staff and guest needs. Reliable and self-motivated with judgment and knowledge to handle wide range of daily assignments. Professional and organized with good multitasking and time management abilities development and Kenya as a whole. I am energetic and with a strong passion for success in every project I undertake. I enjoy participating in activities both economic and social that contribute to positive development of the society around me. Motivated professional reliable in managing appointments, meetings and events. Skilled communicator and problem-solver with adaptability to handle changing demands. PROFESSIONAL SKILL Workflow optimization Data management Task prioritization Data management Administer payroll Manage correspondence Clerical support Problem-solving Set appointments EDUCATION Diploma in Social Work, Project Planning and Community Development 2006 - 2007 Regional Institute of Business Management Diploma in Social Work, Project Planning and Community Development Kenya Certificate of Secondary Education Kinyui Girls High School(C). - WORK EXPERIENCE Business Development Asssistant January 2023 - To date SFAI Kenya Responsibilities Addressing customer inquiries and concerns using extensive product knowledge. Handling customer complaints following company procedure. Engaging with customers to better understand needs and requirements and find appropriate solutions. Cross-trained on different tasks to assist in various sales roles during employee absences or busy periods. Kept up-to-date on current and upcoming product and service offerings. Keet detailed records of sales or other business transaction records, inputting data into company system. Resolving customer issues quickly to recapture customer loyalty and prevent lost sales. Liaise with customers in person, online and by phone. Use cross-selling and upselling to boost value of customer purchases. Interacted with customers to personalize their experience and build positive rapport. Janet Nduku David Curriculum Vitae(CV), Page 1 of 3 Human Resource Manager Nostalgic Foods limited (Bao-Box) Jan 2022 - December 2022 Responsibilities The preparation of management reports as well as analyzing statistical data Coordinated employee benefits programs to drive compliance and employee satisfaction. Maintained department records and updated files with current employee information. Delivered comprehensive training programs to optimize diversity and inclusion. Investigated employee complaints and grievances to promote objective resolution in line with company policies and legal requirements. Evaluated employee performance and helped managers establish improvement plans. Managed performance appraisal process to drive employee engagement and development. Provided guidance and coaching to managers and employees, fostering positive employee relations and resolving conflicts proactively. Conducted new employee orientations and handled personnel on-boarding. Created multiple customized training programs to enhance employee effectiveness Contributed to implementing various initiatives to generate maximum value addition towards performance improvement and employee retention. Supply Chain Manager Reach Logistics January 2016 - March 2021 Responsibilities Advising customers by providing information on products and services Help customers make selections by building customer confidence; offering suggestions and opinions Documenting sales, processing and totaling payments and purchases Keeping clientele informed by notifying them of preferred customer sales and future merchandise of potential interest. Integrated supply chain strategies with sales, production and other internal departments to maximize efficiency. Updated supply chain processes to reflect new technologies and strategies, consistently improving performance. Forecasted and measured targets for inventory levels and reductions. Identified and guided opportunities to reduce supply chain lead-time. Supervised planning and procurement of parts, components and other materials. Monitored delivery performance and quality of purchased material to develop cost control and improvement plans. Worked with analysts to create accurate demand forecasts and supply chain management plans for expected demands. Rectified product damages, shortages and specification concerns through diligent product assessment and supplier communication. Janet Nduku David Curriculum Vitae(CV), Page 2 of 3 Retail Sales Person Mr. Price September 2013 - Dec 2015 Responsibilities Advising customers by providing information on products and services. Help customers make selections by building customer confidence; offering suggestions and opinions. Documenting sales, processing and totaling payments and purchases ∙ Keeping clientele informed by notifying them of preferred customer sales and future merchandise of potential interest. November-December 2012 Voter Registration Clerk IEBC Registration of voters for the general elections (March 2013). Office Administrator Hitscore Studios April 2009 - October 2012 Responsibilities Monitored and replenished office supplies to maintain business operations. Drafted documents, correspondence and reports using MS Office Suite tools. Oversaw payroll, financial recordkeeping, accounts receivable and accounts payable. Reconciled financial account balances monthly to monitor expenses. Fielded and responded to faxes and emails while upholding confidentiality standards. Answered questions and provided customers with pricing information. Authored agendas for board meetings, took minutes and managed required follow-up. Built strong and trusting rapport across all enterprise levels to foster smooth communication. Prepared service requests to initiate action and assist customers. Liaised between team members and upper management to advocate for needs and resources. Prioritized workload and delegated team tasks based on strengths and skill levels. Received consistently positive client feedback related to service delivery. Assisted team members in resolving complex issues with critical thinking and tactful communication. Referees 1.Ann Njenga, Finance Manager SFAI Kenya - 3.Martin Musungu Operations Manager Nostalgic Foods limited - Janet Nduku David Curriculum Vitae(CV), 2.Joan Mugambi Operations Manager Reach Logistics - 4. Dorcas Mumbua Marketing Manager Mr. Price Galleria Mall - Page 3 of 3