Nduka Grace Ihudiya

GRACE IHUDIYA NDUKA Nigeria - -- PROFESSIONAL SUMMARY Dedicated Virtual Assistant and Property Manager with over 3 years of experience in remotely managing property listings, optimizing revenue, and ensuring exceptional guest experiences. Proven expertise in customer service, travel planning, and leveraging market analysis tools to enhance client’s satisfactory and booking efficiency. Adept at utilizing various software tools for data collection, online research, and customer support. Seeking a role as a Work From Home Online Travel Associate to further apply my skills in optimizing travel planning processes and enhancing guest experiences. Highly organized, detail-oriented, and committed to maintaining high standards of service and efficiency. SKILLS ● ● ● ● ● ● ● ● ● ● ● ● ● Airbnb Co-Host Booking Management Time Management Real Estate Listing Online Booking Platform Property Management Online Research Online Chat Support Email Communication Market Research Qualitative Research Target Market Research Data Collection ● ● ● ● ● ● ● ● ● ● ● ● ● Virtual Assistance Leisure Travel Communication Flight Management Customer Service Data Entry Microsoft Excel Google Sheets Real Estate Lead Generation Bookkeeping Calendar Management Appointment Scheduling Social Media Management WORK HISTORY 07/2020 02/2024 to Virtual Travel Specialist Elite Travels ● Remotely managed all facets of clients travel needs, ensuring exceptional customer experiences by responding promptly to inquiries, addressing concerns, and offering personalized travel solutions. ● Assisted clients in planning their travel itineraries, recommending destinations, and accommodations, transportation options, and activities based on their preferences and budgets. ● Facilitated bookings for flights, hotels, rental cars, tours, and other travel- related services using online booking platforms and reservation systems. ● Communicated effectively with clients via phone, email, online chat to understand their travel needs, provide assistance, and ensure a smooth booking process. ● Stayed up-to-date with travel trends, destination information, and industry development to offer relevant and accurate travel advice to clients. ● Leveraged market analysis tools to provide clients with the best travel deals and options, optimizing their travel plans and budget. ● Maintained detailed and accurate records of clients interactions, travel bookings, payments, and other relevant information in the company’s data or CRM system. EDUCATION 09/2020 Bachelor of Science: Biochemistry Abia State University - Uturu, Abia State CERTIFICATIONS ● Digital Witch Support Community: On-Demand IT Support Skills ● Udemy Certification: Virtual Airbnb Co-host Course