FAITH CHIAMAKA
Anambra, Nigeria | -
Linkedin |-SUMMARY
A dedicated and results-driven professional with over 3 years of experience in virtual assistance, real estate, property
management, customer service, and lead generation. Skilled in administrative assistant, managing short-term rental
properties, optimizing guest experiences, and coordinating projects to ensure seamless operations. Recognized for
consistently enhancing workflows, boosting customer satisfaction, and driving significant revenue growth.
Proficient in leveraging advanced technologies and CRM tools to automate processes, streamline operations, and deliver
measurable results. Adept at solving complex challenges, fostering client relationships, and contributing to organizational
success through strategic planning and execution.
EDUCATION
African Leadership Xcelerator (ALX) – Remote
Certified Virtual Assistant
Federal Polytechnic Oko – Anambra, Nigeria
Higher National Diploma in Mass Communication
Federal Polytechnic Oko – Anambra, Nigeria
National Diploma in Mass Communication
July 2024 – November 2024
May 2017 – March 2019
September 2013 – December 2015
WORK EXPERIENCE
Virtual Assistant | Airbnb Co-host | Listing Agent
February 2023 - Present
Sleep in Properties – Remote, Nashville, US.
● Successfully streamlined guest communication, responding promptly to over 100 inquiries and resolving issues with a
97% first-response resolution rate, maintaining a 100% guest satisfaction score.
● Provided outstanding customer service to guests, ensuring their satisfaction throughout their stay, leading to 100%
5-star reviews and significantly improving guest retention.
● Coordinated and oversaw cleaning and maintenance schedules, achieving 100% consistent 5-star cleanliness ratings
and a 30% improvement in operational efficiency.
● Expertly managed booking operations to ensure seamless check-ins and check-outs, achieving a zero-delay record for
over 99% of guest stays.
● Optimized property listings by refining descriptions, adjusting pricing strategies, and enhancing visual content to
improve search visibility, resulting in a 25% increase in bookings and revenue.
● Analyzed market trends to implement strategic pricing adjustments, maintaining competitive positioning and increasing
occupancy rates to over 90% while boosting revenue by 30%.
Virtual Administrative Assistant
March 2023 - Present
MySocialboost – Remote
● Streamlined email management by promptly responding to inquiries, achieving a 95% on-time response rate and
improving client retention by over 80%.
● Developed and implemented social media content strategies, driving an 80% increase in engagement and expanding
the follower base by over 1000% for multiple clients.
● Scheduled and coordinated client meetings with the sales team, maintaining a 100% conflict-free scheduling record and
improving operational efficiency.
● Generated over 150 qualified leads monthly, contributing to over 90% increase in client acquisitions and supporting
overall revenue growth.
● Optimized workflow processes by creating detailed task management systems, reducing administrative errors by over
95%, and ensuring timely project execution.
● Managed client relationships, providing regular progress updates and fostering trust, leading to a 100% increase in
client satisfaction ratings.
●
Utilized CRM tools to track leads and monitor client interactions, enabling more efficient follow-ups and an over 90%
improvement in conversion rates.
Data Entry Specialist | Airbnb Arbitrage Expert and Property Finder
November 2023 - Present
Stayly – Remote, Las Vegas, US.
● Conducted comprehensive research and accurately entered property details into CRM and Google Sheets, identifying
over 100 profitable properties and successfully securing over 50+ Airbnb arbitrage properties for short-term rental on
platforms like Airbnb, VRBO, Booking.com, and Furnished Finder driving significant portfolio growth and revenue
expansion.
● Executed cold-calling campaigns, negotiating sublease agreements with an 85% closing success rate, generating over
$100,000 in revenue.
● Provided actionable insights into market trends and property performance, enabling the team to refine strategies and
target 30% more profitable locations.
● Monitored property performance metrics, including occupancy rates, pricing strategies, and market trends, utilizing
tools like AirDNA to enhance analysis and achieve a 100% improvement in data accuracy.
Real Estate Agent | Onsite Supervisor
March 2021 - November 2023
Starzz Properties – Lagos, Nigeria
● Conducted thorough on-site property inspections and prepared comprehensive reports, ensuring adherence to
company standards and boosting client satisfaction by 100%.
● Followed up with prospective clients, achieving over 70% conversion rate from inquiries to successful property sales.
● Coordinated maintenance and repair activities, ensuring properties were consistently market-ready, reducing
turnaround times by 30%.
● Provided clients with professional property tours and provided detailed information, building trust and driving an
increase in customer referrals by over 75%.
● Collaborated with the sales and marketing teams to align property presentation with client preferences, contributing to
an overall sales growth of over 100%.
CERTIFICATIONS
Airbnb Hosting, Rental Arbitrage, Co-host, and Home Staging
https://www.udemy.com/certificate/UC-3987f5cb-3a-f-3abc767273e6/
January 2024
In-Demand IT Skills
https://eu.docworkspace.com/d/sINPxod70AenX87kG
October 2024
Data Entry Course For Beginners to Advance
https://www.udemy.com/certificate/UC-f0da15fb-7d3e-4453-92fa-d-a6c0/
SKILLS
Leadership Skills
Problem-Solving
Project Management
Calendar Scheduling
Online Chat Support
Excellent Communication Skill
Attention to detail and accuracy
Pricelabs
PMS integration
Virtual Assistant
Email Management
Google Workspace
Social Media Management
Wholesaling and Acquisition
November 2023
Data Entry
Hospitable
Web Research
Lead Generation
Customer Service
Administrative Skills
Property Management
