Ndubuisi Perpetua

NDUBUISI CHISOM PERPETUA General Virtual Assistant | Administrative Assistant | Customer Service | Appointment Setter | Email and Calendar Management | Social Media Management Tel: -  | Email:-https://www.linkedin.com/in/chisom-perpetua2488aa1b9 Objective Highly organized and results-driven Virtual Assistant with over 2 years of experience providing comprehensive administrative and customer support to entrepreneurs, small business owners, and professionals across diverse industries. Proven ability to efficiently manage calendars, handle email correspondence, resolve customer inquiries, and streamline operational workflows. Adept at delivering exceptional customer experiences and fostering positive client relationships. Seeking to leverage strong problem-solving and communication skills to contribute to a dynamic team. Skills Administrative Support Appointment Scheduling & Calendar Management Knowledge of Google suite , Microsoft office and other workflow tools Email Management & Correspondence Graphic designing, Photo and video editing (for property listings) Data Entry & Database Management Social media management Excellent communication and interpersonal skills Excellent Customer Service Problem-solving and decision-making abilities Time management and organizational skills Empathy & Patience Tech-Savvy & Adaptable to New Technologies Attention to detail Active Listening Experience WICHTECH LIMITED April , 2022 - February, 2025 Administrative Assistant Duties and Responsibilities: Managed and organized office operations, ensuring efficient workflow and seamless communication among departments handling roofing, plumbing, water collectors, and paint materials. Processed and maintained accurate inventory records of building materials, including roofing, plumbing, water collectors, and paint, utilizing inventory management software to optimize stock levels. Coordinated and scheduled appointments for sales representatives and clients, facilitating efficient client meetings and product consultations regarding building materials. Prepared and distributed purchase orders, invoices, and other administrative documents related to building materials transactions, ensuring accuracy and timely processing. Provided comprehensive administrative support to the sales and procurement teams, assisting with data entry, report generation, and document management for building material orders. Handled incoming and outgoing correspondence, including emails and phone calls, addressing inquiries related to building material availability and delivery schedules. Implemented organized filing systems for building material documentation, improving accessibility and retrieval of critical information, contributing to enhanced operational efficiency. OSSY EXPRESSION March, 2019 - February, 2022 Customer Care Representative Responsibilities and Duties : Provided exceptional customer service, addressing inquiries and resolving issues related to clothing and footwear orders, returns, and product information, ensuring high levels of customer satisfaction. Managed customer inquiries through various channels, including phone, email, and live chat, providing timely and accurate responses regarding clothing and footwear availability, sizing, and styling. Processed customer returns and exchanges for clothing and footwear, adhering to company policies and ensuring accurate inventory updates, contributing to efficient order fulfillment. Assisted customers with placing online and in-store orders for clothing and footwear, providing guidance on product selection and payment processing, enhancing the customer shopping experience. Maintained detailed records of customer interactions and order details using CRM systems, ensuring accurate data tracking and facilitating personalized customer service. Educated customers on clothing and footwear care, styling tips, and promotional offers, building customer loyalty and encouraging repeat purchases. Contributed to streamlined customer service processes, reducing response times and improving overall service efficiency, resulting in enhanced customer experience and positive brand perception. Education Federal Polytechnic Oko , Anambra State HND in Office Technology and Management 2021 Professional Certification/ Training On Demand IT Support Skills Certication By Digital Witch IT Support Community Other Training Usage and Automation: Mobile Graphics, Social Media Tools((Whatsapp, Facebook, Instagram,Twitter, Telegram) Tools Google Suite Microsoft office Suite Zoom Loom Canva Slack Calendly Google meet Zendesk Freshdesk HubSpot Etc