Ndineze Judith

Ndineze Judith C Email:- OBJECTIVE Service-focused customer service representative, bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. WORK EXPERIENCE 01/2014 - 01/2020 Business Development Manager; Iroko Paints and Chemical Industry. Responsibilities: Developed goals for business growth and met it. Trained personnel Planned and executed with the sales manager Developed new marketing initiatives and strategy. Generated new leads Wrote great sales pitch and presented to both new and existing customers. 03/2012 – 05/2014 Customer Service Representative Responsibilities: Handling customer inquiries through phone calls. Answered inbound sales calls from potential clients. Helping customers choose the kind of paints they need for both interior and exterior surfaces. Recording of daily sales in excel and analyzing the weekly sales in types of paints and chemical bought. Helping customers in solving any problem they encounter using any of our chemicals. Recommended products to customers, thoroughly explaining details. Collected customer feedback and made process changes to exceed customer satisfaction goals. 2004 - 2008 EDUCATION Bachelor Degree of Biochemistry, Imo State University Owerri ADDITIONAL SKILLS CRM, Live chat support, Goal setting, Relationship building and management, Report Preparation, Patience, Problem solving skills REFERENCES References available on request