Ndiko Sinxoto

NDIKO SINXOTO Butterworth, 4960, Eastern Cape, South Africa Phone: -/ - Email:- LinkedIn Profile: https://www.linkedin.com/in/nsinxoto PERSONAL INFORMATION Gender: Male Date of Birth: 23 July 1987 Age: 37 Race: Black/African Nationality: South African Languages Spoken, Read and Write: IsiXhosa, English and IsiZulu. PROFESSIONAL SUMMARY Results-driven professional with a Social Science degree, NQF Level 4 Banking Certificate, and over 5 years of combined experience in banking, administration, and customer service. Skilled in data verification, client onboarding, and compliance processes with proven experience from Capitec Bank and Sanlam. Eager to contribute to KYC operations and ensure data integrity in a high-paced financial environment. SKILLS AND ABILITIES Customer service excellence. Office administration and coordination. Documentation and record-keeping. Financial services support. Client relationship management. Time management and multitasking. Strong communication skills. Proficiency in MS Office (Word, Excel, Outlook, PowerPoint). WORKING EXPERIENCE 1. Position Held: Branch Consultant Temp Company: Teleresources Pty Ltd (Sanlam Retail Mass) Period: 06 May 2024- 30 September 2024 Duties and Responsibilities: Assisted in client onboarding and management, ensuring a seamless customer experience. Managed branch documentation, including contracts and financial records, ensuring accuracy and compliance with regulatory standards. Handled inquiries and provided clients with information on various financial products and services offered by Sanlam. Collaborated with the sales teams to ensure smooth operations and to provide administrative support. Reason for leaving: Contract Expired. 2. Position Held: Bank Better Champion/Service Consultant Company: Capitec Bank Limited Period: 13 May 2019- 31 August 2023 Duties and Responsibilities: Delivered excellent customer service, assisting clients with banking needs and product knowledge. Processed transactions, handled complaints, and provided solutions to enhance client satisfaction. Managed data entry tasks and updated client records, ensuring confidentiality and accuracy. Conducted cross-selling of financial products and services to meet the clients’ financial goals. Verified client documents and performed risk-related assessments during account openings Ensured compliance with FICA/KYC requirements during onboarding and daily service interactions Flagged irregular documentation and supported audit preparation efforts. Reason for Leaving: Seeking new career advancements (Resigned). 3. Position Held: Junior Accounts Clerk Company: Linlos Investments 4CC Period: 17 July 2018- 10 May 2019 Duties and Responsibilities: Assisted in preparation and maintenance of financial reports, including invoices, payments, and receipts. Processed and reconciled accounts payable and receivable transactions. Helped prepare monthly financial reports and managed data entry for accounting software. Supported senior accountants in budget tracking and audits. Ensured compliance with financial policies and procedures. Reason for leaving: Seeking new career advancements (New job offer) 4. Position Held: Promoter/Product Activator Company: BCRD Solutions Period: 01 March 2017 – 16 July 2018 Duties and Responsibilities: Promoted and demonstrated products to drive sales. Engaged customers, answer queries, and build interest. Represented the brand positively and distribute promotional materials. Set up and maintained activation spaces and displays. Monitored stock levels and handled replenishments. Recorded sales, customer feedback, and provided reports. Reason for leaving: New job offered at Linlos Investments 4CC. 5. Position Held: Contract Office Assistant- HR Training Division Company/Organization: Transnet SOC LTD Period: 01 April 2015- 30 June 2015 Duties and Responsibilities: Provided administrative support to the HR team, assisting with document preparation and record-keeping. Scheduled and coordinated training sessions, ensuring smooth logistics for both trainers and attendees. Managed office supplies, correspondence, and file organization. Attended meetings with Exco members, minute taking and organized reports (daily, weekly & monthly). Captured and updated B-BBEE compliance documentation. Reason for leaving: Contract Expired. 6. Position Held: Career Development Officer Intern Company/Organization: Northlink TVET College Period: 01 September 2014 – 31 March 2015 Duties and Responsibilities: Provided individual career guidance and counseling to students to assist with career planning. Conducted workshops on resume writing, interview techniques, and job search strategies. Coordinated internship and job placement opportunities by liaising with local employers and industry professionals. Organized and facilitated career-related events, such as job fairs and employer presentations. Maintained and updated records of student progress, employment outcomes, and career development activities. Assisted in creating career resources and materials to support students in their job search process. Reason for leaving: Seeking new career advancements (Offered a new contract job). 7. Position Held: Shuttle Coordinator Freelance - Managed transportation schedules remotely, ensuring client coordination. - Communicated with clients and drivers using online tools and email. Company/Organization: Coach Connections Period: 01 March 2011 – 10 May 2019 Duties and Responsibilities: Coordinated transportation schedules and ensured timely pick-ups/drop-offs for clients. Communicated with clients and drivers to provide efficient services. Reason for leaving: Seeking new career advancements (New permanent job offer). 8. Position held: Assistant Store Manager Company/ Organization: Gonubie Superspar Period: 01 March 2008- 30 November 2009 Duties and responsibilities: Supervised staff and managed daily store operations, ensuring an organized and efficient retail environment. Assisted with inventory control, cash management, and customer service task. Trained and mentored junior staff, improving productivity and team performance. Reason for leaving: Seeking new career advancements (Studying fulltime at university). EDUCATIONAL QUALIFICATIONS 1. Institution: University of Fort Hare Qualification obtained: Bachelor of Social Science Majors: Sociology and English (Year Level 3) Year Completed: 2013 2. Institution: Cornerstone Performance Solutions (BANKSETA LEARNERSHIP) Qualification obtained: Further Education and Training Certificate in Banking NQF Level 4 Year Completed: 2023 3. Institution: Umthatha College of Maths, Science and Commerce Qualification obtained: Grade 12 (Senior Certificate-NQF Level 4) Core Subjects: IsiXhosa, English, Accounting, Mathematics, Economics and Business Economics Year Completed: 2005 CERTIFICATES/COURSES: 1. Alison: Basics of Aviation Management; 2025 Forklift Training Certificate; 2025 Diploma in Sales Management; 2024 Telephonic Etiquette for Personal Assistants; 2024 Executive Assistant Skills; 2024 Legal Administrative Assistant Training; 2024 HIV/AIDS Awareness; 2023 Customer Service Skills Within Healthcare; 2024 Medical and Clinical Administration; 2024 Ultimate Course for School Administrators; 2023 Facilities Management; 2024 Introduction to Manual Handling; 2024 Medical Administration; 2024 Agile Project Management; 2024 Introduction to Project Evaluation; 2023 Asbestos Awareness; 2023 2. Disaster-Ready: Personal Safety and Security Course; 2024 Grant Seeking Essentials Certificate, 2025 MEAL Essentials Certificate; 2024 3. ABC Solutions: Basic Life Support Procedures: First Aid Level 1;-. Capitec Bank: Firm Foundations Consultant Skills Programme; 2020 5. Sanlam: Class of Business: Long Term Insurance; 2024 6. Udemy: Forensics Psychology: Criminal Profiling Certificate; 2022 7. TrainYourOwn: Lay Counselling; 2024 8. Trace Academia (Bureau Veritas): Job Training Certificate: Understanding Quality Control; 2023 REFERENCES 1. Mr. Andile Dunjwa Regional Manager, Sanlam Retail Mass Contact information: -/ - Email:- 2. Ms. Zime Malgas Branch Manager, Capitec Bank Contact information: -/- Email:- 3. Ms. Lynette McPherson Chief Financial Officer, Linlos Investments 4CC. Contact information: -/ - Email:- 4. Mr. Mark Gerber Chief Executive Officer, Coach Connections Contact information: -/ - Email:- 5. Mr. Tagodien Davids Lecturer, Northlink TVET College Contact information - Email:- 6. Mr. Lungile Philani Store Manager, Riverbend Spar Contact information: - Email:- 7. Mr. Sonwabo Mlungwana Chief Executive Officer, BCRD Solutions Contact Information:-/- Email:-