Ndikaka Epouse Bodi Elizabeth Janglam

N d i k a k a Epouse Bodi Elizabeth Janglam Nationality: Cameroonian Date of birth: 07/05/1988 Gender: Female Phone number: (- Email address:- Whatsapp Messenger: - LinkedIn: https://www.linkedin.com/in/el izabeth-ndikaka-4a-/ Website: https://www.upwork.com/freelancers/~01 2e4c50026d81 e66e Home: Entrée école Felyma, carrefour maison blanche, Lendi Bodi Residence, 18246 Douala (Cameroon) ABOUT ME I am a Customer Support Specialist and Virtual Assistant with over 9 years working experience. With experience handling live chat, email support, inbound calls, outbound calls and social media marketing. I equally have over 3 years experience as a Quality Analyst in the domain of customer support and I recently acquired an Upwork skilled certification in the domain of customer support which is visible on my Up work profile. Also, I have over 1 year work experience as a Live moderation Specialist for social media app. Skilled in delivering highly complex information into terms and concepts that the end user can easily grasp. Easily identify and resolve technical issues and concerns, am multitask oriented, a good team player, a self starter and have got a ready to learn attitude. Excellent communication and presentation skills in English and French. WORK EXPERIENCE Live Moderation Safety Specialist for Social Media App Yubo [ 02/08/2021 – 06/03/2023 ] City: Paris Country: France Monitor lives in real-time and take appropriate actions for user behavior that violates guidelines Check live user reports from the community and apply relevant policy actions Analyze patterns and trends to identify potential safety risks and escalate them to leadership. Help and assist with training improvement and learning development Raise potential issues/bugs Contribute to improving our safety tools, processes, and policies. Customer Support Specialist and Sales Representative Conectys [ 21/11/2016 – 08/05/2021 ] City: Bucharest Country: Romania Call handling, inbound and outbound calls ( French and English) Email handling (French and English) Live chat support (French and English) Data entry General translation (French - English, English - French) Facebook marketing Team Lead Quality Analyst Test evaluator and recruiter closer Customer Service Representative Bodylisse [ 04/2020 – 08/2020 ] City: Paris Country: France Answering customers inquiries via email on freshdesk Processing orders on shopify Sales Representative Carazo Enterprise SL [ 09/2018 – 10/2018 ] City: Las Palmas Country: Spain Call handling : Calling of cold and warm customers on daily basis to offer them better sales deals Processing customers orders on zoho Email handling : handling customers request via email on odesk Customer Service Representative VIMAX GROUP [ 02/2015 – 12/2016 ] Country: United States Call handling, inbound and outbound calls (both French and English) Email handling (both French and English) Data entry Administrative tasks Translation (English- French and French – English) Social Media Marketer Inspirit Arts [ 04/2015 – 06/2015 ] Country: United States • Facebook social marketing • Answering comments on Facebook • Posting on request of my boss Live Chat Operator Computility [ 01/2015 – 06/2015 ] Country: Nigeria Handled live chat on company 's website Recruiter GTEAM [ 03/2013 – 08/2013 ] Country: United States Inviting candidates on daily bases to apply for various job posting on elance. Processing of candidates ' applications to working elance milestones Conducting screening interviews via Skype for various position Processing of candidates ' applications in Taleo Business Application up to and including the status; "Testing Accepted " Responding to candidates inquiries and worries on Elance Entering of data into Google sheets. Customer support Agent Zeal-Tech Consulting [ 05/2011 – 02/2015 ] City: Douala Country: Cameroon Reception of customers and processing of customer orders Attending to customer inquiries via email and phone Supporting customers on technical issues via email, phone and on site EDUCATION AND TRAINING Diploma in Computer Sciences E col e S upé ri eu re d e Ges tio n [ 09/2010 – 06/2012 ] Address: PK 8, Douala (Cameroon) LANGUAGE SKILLS Mother tongue(s): Noni Other language(s): French English LISTENING C2 READING C2 WRITING C2 LISTENING C2 READING C2 WRITING C2 SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2 SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2 DIGITAL SKILLS Microsoft Word / Microsoft Excel / Zoom / Facebook / Google Docs / Google Drive / Instagram / LinkedIn / Microsoft Office / Outlook / Good listener and communicator / Social Media / Skype DRIVING LICENCE Driving Licence: B 24/05/2014 – 11/08/2024 ORGANISATIONAL SKILLS Organisational skills • Multi-task oriented, self starter and pay attention to details. • A good team player with a ready to learn attitude. COMMUNICATION AND INTERPERSONAL SKILLS Communication and interpersonal skills Excellent communication skills in both French and English and possess a unique talent for delivering highly complex technical information into terms and concepts that the end users or clients can readily grasp.Write here the description...