Ndigidem Osinachi

Ndigidem Osinachi Emmanuel (--10 Opone Close Farm Road Port Harcourt, Rivers State 500001 SKILLS ● ● ● ● Customer Service Expert Google Workspace Good and Effective Communication CRM ● ● ● ● Time Management Interpersonal Skills Team Player Order Fulfillment ● ● ● ● Data Entering Sales and Negotiation Attentive Listening Cold Calling and Telemarketing EXPERIENCE Oct. 2022 - Present Customer Service Representative / AMEVON-TECH LTD - Ajah Lagos State ● Informed customers about additional products and service ● Troubleshoot common issues with product ● Worked with a team of CSR and other departments to find possible solutions ● Answered customer's questions in most effective ways ● Provided new customers with company introductory information ● Did follow up on customers to ensure their satisfactory result on any of their purchases. JAN. 2021 - Sept. 2022 Customer Service Representative / Digital Witch Support Community - Lagos ● Identified and assessed clients needs and achieve client satisfaction ● Build sustainable relationships and trust with the company's clients through open and interactive communication. ● Met personal and client service team sales target and call handling quotas ● Handled client complaints, provided appropriate solutions and alternatives within the company's SLA and also followed up to ensure satisfactory resolution. April 2020 - Dec. 2020 Virtual Administrative Assistant / Remex Emesco Limited - VI Lagos State ● I was involved with responding to emails and phone calls ● Scheduling meetings ● Booking travels and accommodation ● Managing contact list ● Preparing of customer spreadsheets and keeping online records ● Created presentations as assigned to ● Did a lot of proof readings before final printing ● Completed many task on data entry, business correspondence and transcription ● Managed CRM tools and ensured customer success as team work. Nov. 2018 - June 2020 Customer Service Representative / Kings Shot Studio - Port Harcourt ● ● ● ● ● ● Giving new clients/customers introductory information about the studio Making sure each client/customer is satisfied with the product and service Informing clients/customers about new and upcoming changes in product and services Proactive and efficient in answering clients/customer questions Escalating major queries and concerns to appropriate departments. Answering of calls constant in flow of clients/customer calls with minimal waiting time. EDUCATION Graduating Oct. 2023 BSc Physics / Rivers State University - Port Harcourt Rivers State