Ndifreke Okon

I’m Ndifreke Okon, a dedicated Customer Support Specialist with three years of experience. I have successfully managed over 3,000 inbound calls and more than 1,000 messages monthly, achieving a 95% query resolution rate in my previous role.

I thrive in fast-paced environments, excelling at multitasking, problem-solving, and ensuring customer satisfaction beyond their immediate concerns. My focus on building strong client relationships has led to high renewal rates and increased customer confidence in my service delivery.

I’m proficient in customer support and IT tools such as Apollo.io, HubSpot, Loom, Slack, Freshdesk, Monday.com, Picktime, and web scraping. Additionally, I have extensive experience in lead generation, Airbnb, Telehealth, and Telemarketing.