Ndibumadi Laurina Chinyere

NDIBUMADI LAURINA CHINYERE Nigeria PROFESSIONAL SUMMARY Customer-focused and detail-oriented professional with proven experience in customer service, virtual assistance, and administrative support. Skilled in handling customer inquiries, resolving complaints, managing communications, and delivering high-quality service in fast-paced environments. Strong interpersonal skills with the ability to build positive client relationships and provide efficient remote support. CORE SKILLS * Customer service and client support * Call handling and phone communication * Email management and response * Data entry and record keeping * Scheduling and calendar management * Problem-solving and conflict resolution * Strong communication skills * Time management and multitasking * Attention to detail * Ability to work remotely PROFESSIONAL EXPERIENCE Virtual Assistant – Upwork June 2022 – September 2026 * Managed emails, calendars, and scheduling for clients * Responded to customer inquiries promptly and professionally * Coordinated short-term rental bookings and guest communication * Maintained accurate records and performed data entry tasks * Resolved client issues and ensured customer satisfaction Customer Service & Administrator – Emenet Sales Distributor November 2018 – December 2020 * Handled customer inquiries via phone, email, and in person * Resolved complaints efficiently and maintained high customer satisfaction * Managed office records and administrative tasks * Supported daily business operations --- Sales Representative – Emenet Technology Distributor January 2021 – December 2022 * Built and maintained strong customer relationships * Provided product information and responded to customer needs * Managed customer records and sales documentation EDUCATION B.Sc. Agricultural Science Abia State University, Nigeria ADDITIONAL INFORMATION. * Excellent communication and interpersonal skills * Ability to work independently and remotely * Quick learner and adaptable * Available to start immediately