Ndambuki Mutie

NDAMBUKI F. MUTIE P.O BOX- NAIROBI, KENYA Tel: - Email:-Skype: francis.mutie2 PROFILE SUMMARY A dynamic and professional Human Resource Generalist with a deep understanding and experience of all human resource functions. In the past I have achieved tremendous results in various roles within the NGO, Management Consulting, Airline, FinTech and Multinational Corporation. I am a results-oriented person. My goal is to work in a challenging environment where I enhance my professional competencies. I am able to align my professional capabilities and functions to the overall business strategy. DEMONSTRATED COMPETENCIES HR Policies & Procedures | Workflow Planning & Organization | Change Management | Staffing, Recruitment & Retention | Talent Acquisition| Onboarding & Orientation | Employee Relations | Learning & Development | Training & Development |Performance Management |Business Strategy | Absence Management | Payroll & Payroll Management | Records Management/Record Keeping | Labor Laws/Legislation Compliance | HR Litigation/Legal Issues |Labour Relations | Customer Service |Organization Culture | Occupational Health & Safety, OSH |Crisis Management |SAP ERP | HRIS |Microsoft Office Suite |Google Suite |Excel | Cloud & Database Management| LinkedIn Recruiter |Taleo |HCM|Lever |Culture Amp |Hogan Assessments WORK EXPERIENCE Amref Health Africa Position: Senior Human Resources Officer March 2023 to date Reporting to the Regional Human Resources Business Partner. (Part-time remote Key Achievements and Responsibilities to Date: work) ❖ Talent Acquisition: End to end recruitment coordination, guidance to the hiring managers on job reviews and development of job descriptions, grading process. ❖ Learning and Development: Promote Amref staff culture initiatives to enhance collaboration across the organization. M-KOPA LTD Position: Global Senior Lead, Talent Acquisition April 2022 to March 2023 Reporting to the Global Talent Acquisition Lead. This role strengthens the organization by adding the best available talent globally as well as strengthening the Employer Value Proposition to both internal staff and prospective talent. Key Achievements and Responsibilities to Date: Page 1 of 7 ❖ Successfully led the implementation of the Applicant Tracking System, Lever and participated in training managers. ❖ Successfully manage respective candidate pools to ensure qualified candidates remain engaged in current or future opportunities ❖ Manage respective candidate pools to ensure qualified candidates remain engaged in current or future opportunities. ❖ Source applicants through online channels, such as LinkedIn and other professional networks such as job agencies. ❖ Successfully implemented the global employee referral program that has led to USD 115,000 so far. ❖ Acting as an advisor to the business on succession planning and headcount forecasting. ❖ Successfully increased internal mobility to 50% through internal marketing initiatives such as candidate interview training. ❖ Employer Branding initiatives such as collaborating with institutions and LinkedIn. ❖ Successfully managed the talent team metrics to presented quarterly to the Senior Management Team. June 2021 to March 2022 Position: Global Senior Lead, Employee Experience and HRBP Reporting to the Global Head of Employee Experience. This role delivers excellent employee experience to staff through employee engagement initiatives in Learning and Development and Performance management as well as acting as HRBP. Key Achievements and Responsibilities to Date: ❖ Learning and Development: Successfully creating design and deliver L&D solutions to support the organizational change and development outlined in the overall L&D strategy using a blend of methodologies including computer-based, self-managed learning, remote delivery, management cascade, classroom and onjob learning as appropriate. ❖ Mentorship and Coaching: -Successfully led the training on Leadership for new managers ❖ Employee Engagement: Effectively collaborated with department heads and management on programs that will maximize employee development, engagement, and satisfaction to ensure that Engagement score is maintained at 96%. ❖ Performance Management: Successfully overseeing the global performance management process that focuses employee efforts on the achievement of business goals and attainment of requisite skills/competencies to sustain profitable growth. ❖ Successfully created the first New Manager Handbook to help new managers as they transition into managerial roles. ❖ Successfully led the implementation of the global onboarding process to improve to 95% Position: - HR Officer/HR Executive-Talent Page 2 of 7 Career LTD Connections Reporting to the Chief Operating Officer. June 2020 to May 2021 This position manages the Company’s resourcing, learning and development and employee relations. (Contract) Key Achievements and Responsibilities to Date: ❖ Business Support: - Acting as a HR Advisor; providing input and HR support to the Company and Business Units. ❖ Talent Management: - Designing, implementing and managing a companywide Talent Mapping initiative to ensure all critical roles have been identified and relevant talent within the Company. ❖ Learning and Development: - Assessing training needs; developing and implementing the annual Learning and Development plan. ❖ Employee Relations: - Creating an enabling and positive working environment to foster employee engagement and communication. ❖ Reporting and Advisory: - Developing and maintaining a suit of suitable HR key metrics and reporting on these to management. ❖ Successfully developed a Work from Home and a Back to Office Policy. ❖ Successfully implemented the High Potential Framework for the Company. Kenya Airways PLC Position: - Employee Relations & Staff Welfare Officer June 2019 to May 2020 Reporting to the Head-Employee Relations & Staff Welfare. Supporting all the departments. Staff Base: 4,000 This position handles employee engagement, Union engagement, organization climate, disciplinary matters, employee wellness and implementing staff recognition programs. It also provides a platform in changing the organization culture. Key Achievements and Responsibilities to Date: ❖ Formulate input to the Employee Relations, organization culture transformation, distinctive employee experience and Employee Wellness strategy. ❖ Handling the department budget to ensure effective cost optimization. ❖ Implementation of the Employee Wellness program for corporate wellness for increased employee productivity in the company working with the KQ medical team. ❖ Review and provide input into the resolution and remediation actions of disciplinary matters in consultation with the team leader and the CHRO. ❖ Successfully led the finalization of the Ghana Collective Bargaining Agreement. Kenya Airways PLC Position: -Human Resources Generalist-Pilot Recruitment July 2018 to May 2019 Providing support to the Flight Operations department in recruitment and Resourcing; performance management deployment; staff development tasks; Page 3 of 7 Interpretation, advising and communicating to line managers and staff on HR policies; change management assignment. Key Achievements and Responsibilities to Date: ❖ Recruitment: -Sourcing for talent, interviewing and ensuring that recruitment process is seamless and within the required turnaround time as well as conducting assessments. ❖ Leadership Change and Performance Management: -Working with the line managers to ensure that appraisals are completed on time. With the new Performance Management System, I participated in developing FAQ’s as well as training staff. ❖ Stakeholder Engagement:-I have been able to participate in crucial stakeholder meetings and addressing issues raised. Within the first months, I was involved in giving talks to new cabin crew and sharing the vision of the HR department. ❖ HR Champion System: - Consistently provided support to new staff especially in ERP training. Played a major role in acting as the point person during the Performance Management system roll out and providing training to staff. ❖ Disciplinary Management: -Successfully developed a disciplinary log that would assist in tracking the disciplinary cases within Flight Operations. ❖ Employee Relations: - Sitting in in disciplinary hearings and taking minutes as well as successfully handling grievances among employees ❖ ❖ ❖ ❖ ❖ Projects to date: Spearheaded the introduction of the new staff fitness centre Introduced a staff car wash Involved in the Company’s family fun day. Having in place welcome videos from different department heads. Part of a team that will see to it that the HR team does monthly articles as part of staff engagement. Position: - Human Resources Associate. February 2017 – July Reporting to the Regional Finance and Admin Officer/HR Business Partner2018 Southern& Eastern Africa. African Development Implementation of the Policies, assisting in drafting of HR correspondences, Bank (RDGE) coordinating the on-boarding process, handling the short-term services employees in terms of recruitment and selection, payroll administration, staff records, leave Staff base: 140 management and all HR related matters. employees in Kenya while supporting the Key Achievements and Responsibilities to Date: regional member ❖ Created the staff handbook and championed the induction and countries. onboarding program which has been taken up by the regional offices. ❖ Recruitment and Selection: -Spearheaded the recruitment for the regional doctor to be based at the regional centre office as well as supporting the recruitment of staff and consultants within the region. I successfully created Page 4 of 7 ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ an interview questionnaire template which has continued to give guidance in interviews. Coordinating contract renewals. Created a database which ensured contract dates are monitored for department heads to advice. Liaising with department heads in case of new positions. Successfully reduced the hiring turnaround time from one month to a record two weeks. Personnel file management: -Maintaining staff files both electronic and manual files. I initiated the process of having a shared folder for the region. Leave management: -Created a leave data base that has ensured effective leave monitoring. Acted as the regional point person for all HR related issues and advised on the organization policy. Training and coordination: -Successfully coordinated staff trainings i.e., High-performance training for managers and staff. Successfully initiated the language training for staff. French and Swahili. Policy interpretation: -As the HR focal point in East Africa, I have continued to successfully interpret the Bank’s policies and regulations to staff. Management of international staff: -This included informing the HR Business partner on their contract expiry, benefits management (housing, medical and school). Position: - People and Culture(P&C) Assistant. March 2016 2016- August Reporting to the Senior People and Culture Officer. International Assignees work-permit processing, recruitment and selection, national World Vision staff health, life and pension services coordination, on-boarding and orientation, InternationalEast payroll, Human Resource records management and Staff Wellness- program Africa Regional Office coordination. Staff Base: 170 employees in Kenya while supporting the East Africa Region entities. Page 5 of 7 Key Achievements and Responsibilities: ❖ Recruitment and Selection: Posting job advertisements, application screening, interviewing, preparing interview summaries and reports and facilitating the interviewing process. Successfully came up with a background check form that was adopted by the department. ❖ Performance Management: Compiling the master list of the learning and development needs and agreements of the staff as reflected in their Performance and learning objectives. ❖ On-boarding and Orientation: Coordinating, Preparing, reviewing and maintaining an update orientation pack for International Assignees and National staff. ❖ Separation Dues: Ensuring smooth transition of national staff during the exit process and facilitate the payment of terminal dues on time. ❖ Human Resource Management Records: Maintaining an updated monthly staff list and organogram as well as staff file Management both in hard copy and in soft copy. ❖ Processing of staff badges for the new employees where I Successfully worked with the security department in shortening the time span of processing the staff badges from five days to a time limit of one day. ❖ Benefits Administration: Medical and GPA/GLA, pension scheme and managing the medical schemes for staff (member enrolment and deletion, hospital admissions). ❖ Ensuring accuracy of premiums charged/credited under both the medical and group life schemes and the claims settled against the outpatient funds. ❖ Office Correspondences: -Drafting of offer letters, summary of benefit letters, disciplinary letters, visa letters, loan letters and contract renewal letters for staff within Kenya and the East Africa region (both national staff and international staff). ❖ Leave management: -Successfully created a leave monitoring database for employees on short term contracts. ❖ Facilitating international staff on the work permit, alien card, diplomatic Id’s and dependent pass application process, renewal and documentation for all the world vision entities and all protocol related issues. ❖ Payroll Administration: Preparing staff and intern payroll as well as HR payroll changes and queries. ❖ Statutory Deductions Remittance: Preparing and ensuring remittance of all staff NHIF, NSSF and other staff contributions are made to the managing authorities by within the stipulated timelines. September 2015- Feb Position: - People and Culture Intern. 2016 Reporting to the Senior People and Culture Officer. Responsible for all intern recruitment, coordinating interviews, On-boarding, drafting contract letters, implementation of Human Resource policies and procedures, handling the medical scheme and HR records, Work Permits processing, and Intern and temporary staff payroll administration. World Vision Key Achievements InternationalEast ❖ Successfully created a database for tracking staff claims with the health Africa Regional Office insurance provider that made claims follow up easy as well as the time used to reimburse staff reduced to 10 working days from 15 working days. ❖ Came up with a questionnaire to get views on the orientation quality from new employees. This led to the orientation session being awarded as the best service in HR. EDUCATION Ongoing Kenyatta University MBA (Strategic Management) June,2014- November 2016 Certified Secretary (CS) K Page 6 of 7 (KASNEB) October,2012-Sept 2016 Moi University Bachelor of Science Human Resource Management Attained: Second Class Honours, Upper Division - Meru School Kenya Certificate of Secondary Education CERTIFICATES / TRAINING IHRM Stanford University (Online) Roadmap to sustainable Collective Bargaining agreement HR strategy Implementation Training Employee Relations and Labour Laws MEMBER Current June, 2016 08299 Organizational Analysis E-HRM January, 2016 IHRM July 2019 IHRM SKILLS Languages MS Office Suite Lotus Notes Technical Interpersonal skills Organization Leadership Creativity REFEREES Cornelius Ngétich Naomi Mwangi Agnes Mwanga Page 7 of 7 Fluent in both spoken and written English and Swahili Expert proficiency Excellent Excellent Excellent Excellent Excellent Excellent Position: Finance and Admin Manager Organization: Career Connections Cell:- Email:-Position: Human Resources Business Partner Organization: Busara Centre for Behavioural Economics Cell:- Email:-Position: Finance and Administration Officer Organization: African Development Bank Cell:- Email:-