Nchekwube Glory

Nchekwube Glory Abuja |No 2 Kokoma close, Wuse 2| --| LinkedIn ID:https://www.linkedin.com/in/nchekwube-glory/ SUMMARY ● Delivered high-quality support via phone, email, and chat, effectively resolving customer inquiries and complaints ● Managed administrative tasks including scheduling meetings, organizing files, and handling correspondence. ● Created, curated, and scheduled content for social media channels, maintaining a consistent brand voice and image. EDUCATION Nasarrawa State University – Keffi, Nasarrawa State BSc. Business Administration and Management April 2024 – Present Federal Polytechnic Nkedede – Owerri, Imo State HND. Business Administration and Management September 2015– September 2017 Federal Polytechnic Nkedede – Owerri, Imo State National Diploma. Business Administration and Management September 2012– September 2014 WORK EXPERIENCE Customer Care and Social Media Manager April 2022 - October 2024 Property Guide and Utility Services – Abuja, Nigeria ● Created a Filing System for all Clients' details on Google Sheets and also created a feedback system ● Maintained consistent content posting on the company's social media accounts, and created graphics designs using Canva. ● Handles all Clients' Queries and complaints professionally and advises the management based on the feedback received. Administrative Assistant Jos University Teaching Hospital – Jos, Plateau State. ● Organized and scheduled appointments for Patients with Calendar Management. ● Developed and Maintained a filling system for patients. ● Skillfully set up meeting agendas and take minutes for further reference. April 2018 - April 2019 Agu Stores.NG Jamuary 2019 - March 2019 Social Media Manager – Onitsha, Anambra. ● Achieved uploading product images on the company's social media accounts and website ● Created Social Media Budgets and Executed Social Media Strategies to meet the company's goals. ● Engaged in the use of SEO optimization to bring inbound traffic to the company website which led to high closed sales and an increase in revenue SKILLS Calendar Management Inbox Management INTERESTS Volunteering LANGUAGES Igbo - Native German - Beginner Google Workspace Project Management Social Media Management Travel research and Booking Networking and Social Media Learning New Skills English - Fluent French - Beginner PROFESSIONAL CERTIFICATIONS ● Fundations of Digital Marketing and E-Commerce|Coursera|March 2024 ● Attract and Engage Customers with Digital Marketing|Coursera|May 2024 ● Virtual Assistance| ALX|September, 2024 ● Ai in Career Essentials|ALX|November, 2024