Nchege Kachi

Kate Ugboaja Nchege Idimu, Lagos-- Career Summary I am an highly motivated, result oriented individual, willing to go an extra mile to reach goals and learn along the way. I am willing to contribute my quota to the best of my ability, to the achievement of management set goals and target. Top Skills/Competencies         Good customer orientation Marketing Guest experiences MS Office Suite Strong communication Telephone etiquette Reservation management Team Leadership Work History Efex Hotel, Ojota Lagos- Hotel Manager  Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.  Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.  Provided services efficiently and with high level of accuracy.  Greeted and assisted guests by gathering information pertaining to reservations or requests.  Prepared bills for customers and delivered to rooms on day of check-out.  Increased customer service ratings through personable service.  Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.  Offered appropriate reservation options based on expected attendees when coordinating events.  Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments. Ellyxvile Hotel, Lekki Phase 1, Lagos 2018-03—2019-12 Hotel Supervisor  Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.  Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.  Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.  Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.     Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments. Increased customer service ratings through personable service. Provided exceptional service and assistance to guests upon check-in. Shining Light Group of Company, Port-Harcourt, Rivers State 2016-05—201808 Cashier  Answered questions about store policies and addressed customer concerns.  Restocked and organized merchandise in front lanes.  Helped customers complete purchases, locate items and join reward programs.  Maintained current knowledge of store promotions and highlighted sales to customers.  Monitored self-checkout systems and provided assistance or intervention where required.  Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.  Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.  Completed inventory counts and ordered merchandise. Education  Higher National Diploma- Computer Science Abia State Polytechnic, Abia State  Ordinary National Diploma: Computer Science 2011 Abia State Polytechnic, Abia State  West African Senior Certificate Mevel Model High School, Oginigba, Port Harcourt Interest/Extra Curriculum Activities   Reading, and travelling. Watching football. References Available on request. 2011---- 2008