Nazzath Rohayna Alawi

NAZZATH ROHAYNA ALAWI Self-motivated, energetic individual, with over 8 years of experience in telephone customer service, including tech support, customer care, sales, and, the ability to deal with agitated or distressed customers. I am accustomed to working on multiple projects simultaneously, and I can offer new ideas to help your company grow and surpass all goals and objectives. WORK EXPERIENCE CONTACT Data Services Associate - May 2022 - Present -Brgy. San Juan, Santa Fe, Leyte Company: BOLDR Account: Peerspace/Feathr Roles and Responsibility: • Assessed possible sales prospects by producing leads through calls, emails, and social media. RELATED SKILLS Documentation and reporting Customer support People Management Lead Generation Data Entry Technical Support Quality assurance Calm disposition Time management Microsoft Office Basic Photo Editing Basic Graphic Designing Email Management Tutoring Product sales and technique training • Opportunities identification and creation • • • • • • • • • • • • • • • • Examined each client's profile characteristics to estimate the likelihood that a lead would express interest in their product or service. • Delivered an initial pitch to multiple leads which resulted in a successful sale. Mentor (Freelance) December 2021-March 2022 Company: Agents Only Account: Project Pizza Pie Roles and Responsibility: • Creating and implementing a timeline to meet objectives. • Conducting team member training in order to enhance their potential. • Providing team members with tools to help them gain confidence, gain product kno wledge, and improve their communication skills. • Conducting performance reviews on a monthly basis. • Through a successful team, contributing to the company's growth. • Creating a positive working environment that encourages teamwork. Trainer August 2018-December 2021 HIGHLIGHTS • Has created and deployed successful strategies to boost teams' performance and increase efficiency in different areas. • Excellent group and communication skills. individual • Can work well with all levels of management. • A personable trainer who tries to make the job fun. • Maintains a professional attitude at all times. PERSONAL DATA Company: Afni Account: BLM Messaging, BLM Chat & BLM Prepay Training: • Pride (Subject Matter Expert Certification) • Product Specific Trainer Certification • Trainer 101 (Advanced Facilitation Skills Training) Roles and Responsibility: • Completed frequent assessments of training materials, structure, and success rates in order to enhance the program. • Executed the development of long-term training strategies for retail partners, multi-platform media, and press personnel. • Created successful training courses based on the evaluation of student needs. • Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support, and team building materials. • Called on to give input on changes to the call center that were made during a major remodeling project. Customer Service Representative September 2015-July 2018 Company: Alorica Account: Scuba Roles and Responsibility: • Developed empathetic client relationships and earned a reputation for consistently exceeding sales goals. AGE: 26 years old • Addressed customer service inquiries quickly and accurately. • Actively participated in internal committees and monthly team-building DATE OF BIRTH: August 3, 1996 • Oversaw customer account inquiries, accurately providing information to GENDER: Female • Addressed customers' questions, problems, and complaints via phone. CIVIL STATUS: Single RELIGION: Islam NO. OF DEPENDENTS: None HEIGHT: 152.40cm WEIGHT: 70 kg NATIONALITY: Filipino LENGTH OF EXPERIENCE: 8 years activities. resolve product/service complaints and guarantee customer satisfaction. Customer Service Representative January 2014 – September 2015 Company: Collective Solution Inc., Account: VMBC Roles and Responsibility: • Used effective communication and interpersonal skills to promote long-lasting client relationships. • Negotiated contracts and closed agreements ensuring maximum cost-effectiveness. • Contacted customers to assess satisfaction, discuss concerns, and highlight additional offerings.