Nazel Marie Alimon

NAZEL MARIE ALIMON Team Leader - Customer Service ABOUT CONTACT- Nazel is a quick learner with the ability to rapidly achieve organization integration, assimilate job requirements, energetic and self-motivated team player/builder and at - can work comfortably in high stress environments. She is looking to work on a challenging project with a progressive company that will effectively utilize acquired skills and qualifications. She has good communication, interpersonal, analytical and Davao City 8000 leadership skills and has the ability to work efficiently with less supervision. Philippines CORE COMPETENCIES EDUCATION BACHELOR OF SCIENCE DEGREE, MAJOR IN COMPUTER TECHNOLOGY Performance Analysis Product Marketing Real-time Engagement Quality Control Quality Assurance Campaign Evaluation Customer Service Competitive Analysis Team Management Sales Bookkeeping Carlos Hilado Memorial State College of Negros Occidental, EXPERIENCE Philippines SUCCESS MANAGER - VIRTUAL ASSISTANT EMARKET360 1) Manage Client’s LinkedIn Leads - Messages, Searched Leads and Lead Connections 2) Tracking business leads- answered, unanswered or asking to connect via phone 3) Notifying Clients of their hot leads asking to connect and those who is booking an appointment 4) Analyzing Client’s account and providing advice on how to better use the leads provided by the company 5) Answering inbound calls from Clients about their accounts or cancellation 6) Making outbound calls to provide updates, get password and getting clarification of what leads they need or other billing issues TEAM LEADER - CONVERGYS PHILIPPINES, INCORPORATED Primarily responsible for supporting a successful Service Center/Operations environment. Involves in learning the effective use of various tools; running reports; learning leadership through acknowledging the fair and consistent application of policies while observing and learning from various coaching styles and techniques. Responsible for supporting; coaching; developing and supervising a group of employees in a Service Center/Operations environment. Commits to continuing personal and professional development through mentorship; on-line courses and on the job training while maintaining phone skills. TECHNICAL SUPPORT REPRESENTATIVE - COMCAST WEST IP CONVERGYS PHILIPPINES (BACOLOD CITY) Provides client support and technical issue resolution via phone conversation, identifies and gives recommendation, on operational issues in customers’ internet and phone systems. Assists customers in creating new email accounts using company-provided software tools and helps customers configure their equipment to connect to the Internet via modem and / or router. TECH SUPPORT REPRESENTATIVE - KODIAK DSL TELETECH INCORPORATED (BACOLOD CITY) || APRIL 2011 - APRIL 2012 Provides client support and technical issue resolution via phone conversation. Identifies and gives recommendation, on operational issues in customers’ internet system. Assists customers in creating new email accounts using company-provided software tools. Helps customers configure their equipment to connect to the Internet via modem/DSL Router. QUALITY ASSURANCE ANALYST TELEPERFORMANCE PHILS. INC. (BACOLOD CITY) || JULY 2006 - FEBRUARY 2011 Responsible for ensuring the quality and integrity of call center interactions with our customers by evaluating call quality and responsible for identifying problems and trends, and suggesting corrective actions for continuous improvement. Monitors and scores recordings of call center agents. Investigates customer complaints and concerns by using call center monitoring tools, extract specific calls for analysis and review and/or use any other means to help identify and make recommendations to the root cause of the problem. Assesses and evaluates individual, team and departmental performance against call center objectives and goals. ACCOUNT EXECUTIVE - ADMINISTRATIVE ASSISTANT ULTIMATE SPECIFICATIONS INC. (BACOLOD CITY) || 2003 - 2006 Responsible for the daily contact between the company and one or more client accounts. Activities include: � Secures customer orders through personal sales calls or by telephone � Continually prospects and qualifies new customers � Conducts follow-up service calls to all accounts to ensure customer satisfaction � Provides price quotas to all new existing accounts upon demand � Enters names to all new customers to company mailing lists for direct mail catalogues � Alleviates dissatisfied customers with prompt resolution of any product or service problems that may occur � Provides lost-business reports on a weekly basis � Provides territorial sales forecasts on a monthly basis � Performs all assigned duties with a minimal amount of supervision from the Sales Manager � Conducts all business transactions in a manner that coincides with the high ethical standards that the company maintains � Performs standard office procedures including scheduling appointments, processing mail, answering phones and ordering office supplies. � Files and retrieves records and correspondence. Keeps sensitive material in confidence when requested. � Observes and implements established policies and procedures