- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 31 years old
- Location:
- Mumbai, Maharashtra, India
- Experience:
- 5 years
Nayan Prakash Mahagaonkar
Senior Customer Service Representative
Mumbai,India |- |- linkedin.com/in/nayanmahagaonkar
Summary
Achievements
Skilled at mediating conflict and coming up with creative solutions that benefit both
the company and customer. -Enthusiastic team player with the ability to motivate,
encourage, and excite fellow employees.Confident communicator with an interest in
listening to what the customer has to say.
•Received recognition for "Employee
of the month" for the month of
March'19.
Education
•Received recognition for "Top
collector" for the month of
September'18,October'18,
November'18, December'18,
January'19, February'19,
May'19,June'19, July'19 and
August'19.
Bachelor in mass media
Mumbai university
Diploma in digital marketing
Iidm
(4 months)
Diploma in animation
Animatix
Work experience
Customer service representative
2015 - 2017
Epicenter technologies private limited
Received recognition as an Aht(average handling time) for closing the call on
average above all.
Took inbound calls, dealt with questions efficiently and effectively
Assisted in training new members of staff.
Senior Customer Service Representative
2017 - 2020
Epicenter technologies private limited
Collecting payments on payday loan customer's accounts
Negotiating payments while continuing to build a positive relationship with
customers.
Managed collection efforts with a high level of persuasiveness and
professionalism.
Sr associate
•Received recognition for "Highest
score in quality" for the month of
March'18 and May'19.
Aug 2020 - Present
Radius global solutions
Coordinated with customers for due credit card ac counts.
Per formed research for all consumer information.
Assisted in negotiation for all delinquent bills ac counts.
Ensured compliance to state regulations and FDCPA.
Utilized online skip tracing system to research for all customer
ac counts.
Determined effective payment plan for negotiated ac counts.
Maintained regular follow up on debt ac counts on regular basis.
Per formed negotiation on various different channels
Hobbies
•Reading
Personal Data
●Date of birth
:30/01/1994
●Marital Status
:Single
●Father's Name
:Prakash Bhau Mahagaonkar
●Languages known
:English,Hindi and Marathi.
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