As a highly skilled Cybersecurity Analyst and Technical Support Engineer, I bring a dual capability in safeguarding digital environments and resolving complex technical issues. With hands-on experience in both cyber threat analysis and end-user technical support, I ensure systems remain secure, stable, and efficient.
I specialize in detecting and responding to security breaches, implementing preventive measures, and assisting users with a wide range of technical problems. My work is driven by a strong understanding of network protocols, security tools, and customer-centric solutions that enhance overall IT performance.
- Threat Detection & Response: Skilled in monitoring systems, analyzing logs, and mitigating cybersecurity threats.
- Incident Management: Experienced in identifying, escalating, and resolving critical IT and security incidents.
- Technical Support: Proficient in diagnosing hardware/software issues, troubleshooting systems, and guiding users.
- Security Tools & Technologies: Familiar with firewalls, antivirus, SIEM tools, and endpoint protection.
- User Training & Awareness: Educating users on best practices in IT security and safe digital behavior.
- System Optimization: Ensuring system performance, security patching, and regular maintenance.
- Bridging the gap between security operations and technical support.
- Committed to delivering fast, effective, and secure solutions.
- Strong communicator with a proactive and analytical mindset.