Nawal Odoy

NAWAL M. ODOY CUSTOMER SERVICE REPRESENTATIVE Experienced customer service professional with a strong background in resolving client inquiries and managing billing-related concerns. Skilled in communication, problem-solving, and organizational tasks. Currently transitioning to a Virtual Assistant role to leverage my expertise in administrative support, multitasking, and delivering excellent service in a remote setting. CONTACT --Damosa St., Davao City 8000 linkedin.com/in/nawal-odoy EDUCATION Bachelor of Elementary Education Davao Oriental State University 2017 NC II- Food and Beverage Services Lupon School of Fisheries 2018 TOOLS Asana Trello Canva Hubspot Spreadsheet Microsoft Excel WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE IBEX GLOBAL 2019 - 2024 Provided exceptional support to customers by addressing billing inquiries and resolving discrepancies with accuracy and professionalism. Explained complex billing statements in a clear and understandable manner, ensuring customer satisfaction and trust. Managed customer payments, accepted payments through various methods and ensured all transactions were processed accurately and promptly. Achieved sales targets by identifying customer needs and offering appropriate product solutions. Handled high call volumes efficiently while maintaining quality service and exceeding key performance metrics. Documented customer interactions and feedback, contributing to service improvements and enhanced team performance. Handled minor technical issues related to the services, troubleshooting common concerns and guiding customers through solutions. Upholding company rules and regulations to ensure the integrity and accuracy of company operations. SKILLS Professionalism and composure Excellent customer service skills Effective communication Organizational skill Ability to multitask Marketing and sales Basic Troubleshooting