Navneet Kaur

NAVNEET KAUR GHATORA EXECUTIVE ASSISTANT Call@- Mailto -- Exposure of over 7+ years as Executive Assistant /Relationship Manager in the Stocks, Shares & Capital Market & other industry.  OBJECTIVE To work in any esteemed organization that offers a challenging-satisfying environment and a golden opportunity to showcase my full effort and potential with zeal to add values and growth within the organization. Moreover to be at a position where the knowledge acquired by me is best utilized in any form.  EXPERIENCE SUMMARY Acting as the pivotal point for Business Communications, calendar management, and managing all kinds of client service request i.e. receiving direct and fax messages, answering queries through phone, chat or email. Implementing & maintaining office systems, setting up work procedures & creating various filing system, filed all correspondence and maintained a common database for the organization. Organizing internal and external events and liaison with internal and external contacts. Providing word processing and secretarial support and established work priorities on essentially procedure oriented operations. Looking for new opportunities, working on the current proposals and converting them as “WON” deals, researching the latest regulations and updating clients accordingly. Exchanged non routine information using tact and persuasion as appropriate requiring good and written communication. Managing & leading the Front Office of the organization taking full responsibility & accountability of the same. Intensely involved in maintaining record of employees, stationary, inward and outward documents as such.  KEY ASSIGNMENTS 1.) From February 2014 – Till date ORGANIZATION DESIGNATION RESPONSIBILITIES : : : L’Oreal India Pvt Ltd –Baddi, Himachal Pradesh Executive Assistant to the Industrial Director Communication SPOC :       Preparing and managing every correspondence happening between intra and inter departments. Key responsibility of sharing Minutes of Meetings to the Senior Management after every conclusion of business agenda. Playing a key role in Calendar Management and being involved in travelling arrangement such as ticket bookings, hotel reservations, transport arrangement for important business trips & preparing MIS of all travelling expenses. Managing travel arrangement for the employees and guests arrangements. Using SAP for creating PO’s & GR. Managing all types of Service Request, Enquires and communicating to the recipient either via E-mail, chat, fax or phone. Organizing & coordinating for interviews, Administrative & Operational Support:    Implementing and Maintaining office systems, setting up work procedures, creating various Filing systems as when required on timely basis. Maintaining & arranging important schedules and appointments without failure. Confirmation of the same is to be routinely shared with the manager & to the senior stake-holders. Preparing & publishing environmental reports, important legal papers of all the NAVNEET KAUR GHATORA EXECUTIVE ASSISTANT Call@-  Mailto -- running projects & miscellaneous document updating in the databases, newsletter of HR, staff database. Being pivotal to the various departments in the organization & coordinate the flow of information both internally and externally. Also collating important information, managing office supplies & other inventory stocks etc. and keeping an eye on any defects wheresoever’s. Trainings:    Preparing yearly training matrix of operators & staff basis on TNA. Organizing external & internal trainings in coordination with HR Manager. Updating training record on monthly basis. Project Initiatives:  Organizing Internal and external events such as Employee Birthday Celebration, Fun@ work, Fresher’s welcome, Team outing, etc. 2.) From April 2013 – February 2014 ORGANIZATION DESIGNATION RESPONSIBILITIES : : : JCT Limited – Phagwara, Punjab Executive Assistant to the Executive Director cum Admin Communication SPOC:    Preparing and managing every correspondence happening between intra and inter departments. Key responsibility of sharing Minutes of Meetings to the Senior Management after every conclusion of business agenda. Playing a key role in Calendar Management and being involved in travelling arrangement such as online ticket bookings for important business trips & preparing MIS of all travelling expenses. Managing all types of Service Request, Enquires and communicating to the recipient either via E-mail, chat, fax or phone. Administrative & Operational Support:       Implementing and Maintaining office systems, setting up work procedures, creating various Filing systems as when required on timely basis. Maintaining & arranging important schedules and appointments without failure. Confirmation of the same is to be routinely shared with the manager & to the senior stake-holders. Preparing & publishing environmental reports, important legal papers of all the running projects & miscellaneous document updating in the databases. Being pivotal to the various departments in the organization & coordinate the flow of information both internally and externally. Also collating important information, managing office supplies & other inventory stocks etc. and keeping an eye on any defects wheresoever’s. Comparative analysis of reports send by the respective departments with the reports available in the system on daily basis like daily production, payment of raw materials, outstanding & collections, packed stock etc. Handling and maintaining details of medical and superannuation policies allotted NAVNEET KAUR GHATORA EXECUTIVE ASSISTANT Call@- Mailto -- to employees. Also maintaining details of quarter allotment and allotting the same as per requirement of the employees. 3.) From Sept 2011 – June 2012 ORGANIZATION DESIGNATION RESPONSIBILITIES : : : Duration: 9 months Plastosen Ltd. Executive Assistant to the Director Communication SPOC:    Preparing and managing every correspondence happening between intra and inter departments. Key responsibility of sharing Minutes of Meetings to the Senior Management after every conclusion of business agenda. Playing a key role in Calendar Management and being involved in travelling arrangement such as online ticket bookings for important business trips. Managing all types of Service Request, Enquires and communicating to the recipient either via E-mail, chat, fax or phone. Administrative & Operational Support:     Implementing and Maintaining office systems, setting up work procedures, creating various Filing systems as when required on timely basis. Maintaining & arranging important schedules and appointments without failure. Confirmation of the same is to be routinely shared with the manager & to the senior stake-holders. Preparing & publishing environmental reports, important legal papers of all the running projects & miscellaneous document updating in the databases. Being pivotal to the various departments in the organization & coordinate the flow of information both internally and externally. Also collating important information, managing office supplies & other inventory stocks etc. and keeping an eye on any defects wheresoever’s. Project Initiatives:  Organizing Internal and external events such as Employee Birthday Celebration, Fun@ work, Fresher’s welcome, Team outing ,etc. 4.) From Feb 2010 – Sept 2011 ORGANIZATION : DESIGNATION RESPONSIBILITIES : : Duration: 19 months Globe Capital Market Ltd. Relationship Manager Pre- Sales Functions:   Looking for new opportunities, working on the current proposals and converting them as “WON” deals, researching the latest regulations and updating clients accordingly. Achieving sales target ,other milestones & delivering the expectation assigned by NAVNEET KAUR GHATORA EXECUTIVE ASSISTANT Call@- Mailto -- the organization Customer Relationship Management :   Been Pivotal & single point to the clients, coordinating and setting up meeting with them. On need basis ,shared new ideas with proper updates of the current market conditions, Entertaining all types of Customer Service request, queries and dealing & looking after their DEMAT Accounts and Franchises even. 5.) From April 2007- Dec 2009 ORGANIZATION DESIGNATION RESPONSIBILITIES : : : Duration :31 months Lohia Securities Ltd. Executive Assistant /Administrator Administrative Functions:     Keenly involved in distribution of inwards documents received and responsible for the payments of bills. Handling all of the company’s petty cash was another significant task. Monitoring & tracking of all employees’ attendance and other visitor’s ID cards on timely basis and updating in the master database. Keeping an eye on any defaulters and acting on the same. Managing all types of service request, any client enquires and communicating to the recipient either via E-mail, chat, fax or phone along with much needed calls transfer/conference to various departments with the concerned parties. Responsible to fax documents to various customer locations on a timely manner. Worked also in charge of the utilities and maintenance of furniture @ times whenever needed. Front Office & Operational Support :     SKILLS/TOOLS Sl. No. 1 2. 3. 4. 5.  Managing & leading the front office of the organization taking full responsibility & accountability of the same. Responsible for managing all types of internal services such as payment of telephone bills, entertaining change in temperature for air conditioner, request for fax, photocopy(Xerox) of the any document for the company. Been involved for dispatching courier mails, coordinating with the third party vendors and keeping a check on the delivery time as such. Skills/Tools Windows XP, MS Office-2010,2007,2003,Internet Banking Advanced Practical Accounts Tally ERP 9,Release 4.5 Professional Development Program & Effective Communication Trainer Banking,ROC,Labour Law Trainer TRAININGS Experience (months) 72 40 40 Expertise Expert Intermediate Intermediate 36 Intermediate 28 Beginner NAVNEET KAUR GHATORA EXECUTIVE ASSISTANT Call@- Mailto -- Attended Professional Development Program (PDP) & Effective Communication training of 6 months conducted by “Surabhi Development Projects” – A DST of ICICI Bank in August 2006. Also attended Value Orientation for Self Empowerment and Self Management training held in December 2001 from “The Institute of Value Orientation and Environmental Education” affiliated to Visva Bharti University, Serampore Kolkata.  CERTIFICATIONS INDUSTRIAL Successfully Completed Industrial Accountant Course from ICA on September 2010. PERSONAL DEVELOPMENT Successfully Completed Beautician Course (SEHNAZ) from Margaret Beauty Parlour, Kolkata on February 2007. Successfully Completed Basic Interior Decoration Course from Bright Training Institute, Kolkata on August 2004.  EDUCATIONAL QUALIFICATION Period- Institution Annamalai University Jogomaya Devi College affiliated to Calcutta University. Agrasain Balika Sikhsha Sadan affiliated to ISC Board, New Delhi. Sun Rise (Eng. Med.) School affiliated to ICSE Board. New Delhi. Degree/Certificate M.A (Political Science) B.A (Pol Sci Hons) XII X  KEY ACHIEVEMENTS Won Accolades & an Achievement Award for leading & single-handedly managing the Front Office & providing secretarial support @ the same time to the Managing Director in “Plastosen Ltd.”  PERSONAL DETAILS CORRESPONDENCE ADDRESS DATE OF BIRTH SEX MARITAL STATUS NATIONALITY LANGUAGES KNOWN AREAS OF INTEREST  House No.1 Street No. 1 Professor Colony Banga Road Phagwara, Pin-144401,Punjab. 8th Aug 1984 Female Married Indian. English, Hindi, Punjabi and Bengali. Listening to music, Reading Novels, Painting, Cooking, Learning Beauty tips,etc. DECLARATION I do hereby declare that, the above mentioned information is true to the best of my knowledge and belief. Place: Pinjore, Haryana NAVNEET KAUR GHATORA Call@- Date: EXECUTIVE ASSISTANT Mailto --Navneet Kaur Ghator