Navin Dubey

Navin Dubey Sales Operations & Support Coordinator - Order Fulfillment & Drop-Ship Operations.-- Mumbai Maharashtra Indian PROFILE Experienced professional with 15+ years of expertise in operations, sales support, and customer service across diverse industries. Skilled in managing drop-ship operations, building strong client relationships, optimizing online sales channels, and ensuring seamless order management. Proficient in fostering teamwork, delivering under pressure, and driving business growth. Seeking a challenging position with an ambitious and dynamic organization. PROFESSIONAL EXPERIENCE Kisna Diamond (Hari Krishna Group) Present Operation Support – Handling nine stores in west region. Gold & Diamond Atlanta (Bharat Diamond Bourse) Sales Operations & Support Coordinator – Order Fulfillment & Drop-Ship Operations. Jun 2017 – May 2025 Mumbai, India Managed drop-ship orders for US-based clients, ensuring accurate and timely deliveries. Consistently delivered exceptional customer service, achieving a 95% customer satisfaction rating. Developed strategies to address and resolve customer issues, leading to a 30% improvement in client retention. Increased online sales by 20% through optimized product listings and enhanced customer engagement. Reduced order processing time by 15% through process improvements and system upgrades. Outlet Manager Deliciae Patisserie. Aug 2012 – May 2017 Mumbai, India Improved sales performance through effective customer engagement and promotional strategies. Supported outlet operations, ensuring adherence to quality and service protocols. Training Squad Member McDonald’s. Conducted staff training programs focused on operational efficiency and customer service excellence. Led daily operations, ensuring smooth functioning and excellent customer service. Supported outlet operations, ensuring adherence to quality and service protocols. May 2008 – Jul 2012 Mumbai, India SKILLS Strategic Sales Support & Business Development: Proven expertise in supporting sales initiatives and driving revenue growth through effective communication and process management. Customer Relationship Management (CRM): Skilled in building and maintaining long-term client relationships, addressing concerns, and fostering loyalty. Drop-Ship Operations & Fulfillment: Hands-on experience managing drop-ship operations, ensuring timely and accurate order processing while maintaining customer satisfaction Operations & Inventory Management: Adept at streamlining operational workflows and coordinating inventory to optimize supply chain efficiency. Problem-Solving & Critical Thinking: Skilled in resolving complex operational and customer challenges under pressure. Advanced Computer Skills: Expertise in MS Excel, data management tools, and marketplace platforms for seamless operations. Conflict Resolution: Showcase your ability to de-escalate customer complaints or team disputes effectively. EDUCATION CIIMS, Mumbai, Maharashtra Bachelor of Arts in Computer Applications Mumbai, India LANGUAGES English: Hindi: Marathi: INTERESTS Traveling: | Listening to Music: DECLARATION I hereby declare that the information provided above is true to the best of my knowledge and belief. Navin Dubey Mumbai