Naveshan Naidoo

NAVESHAN NAIDOO Email:-· Mobile: - Location: DE561TJ, Derbyshire, United Kingdom · Right to Work Code: WJY 5TN 54E LinkedIn: www.linkedin.com/in/naveshan-naidoo-2147ab15a/ SUMMARY I am a conscientious IT professional with over two decades of diverse experience spanning telecommunications, online gaming, and retail sectors, I bring a wealth of expertise in product management, customer service and support, business/data analysis, SQL development, and software testing. My passion lies in simplifying complex processes through innovative software, always with a user-centric focus. I enjoy rolling up my sleeves to collaborate closely with customers and developers to achieve targets and drive exceptional results. I am eager to contribute my expertise and continue growing within a forward-thinking company. SKILLS ▪ ▪ ▪ ▪ Technical: T-SQL, SSRS, SSIS, Data Analysis, Implementation, Data Migration (ETL), Report Writing Tools & Platforms: Microsoft 365, Azure DevOps, SharePoint, Power BI Attributes: Results-Oriented, Critical Thinker, Adaptability, Strategic, User-Centric Languages: Native English (South African dialect), Basic German WORK EXPERIENCE PRODUCT MANAGER Astel Systems – Software & Digital Transformation Company (January 2019 – Current) ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Led Agile Digital Transformation projects, engaging B2B and B2C customers. Designed and executed product roadmaps for multi-tier Billing, CRM, and revenue management products. Orchestrated successful new product launches. Played a pivotal role in requirements gathering and risk analysis. Prioritized exceptional UI/UX experiences for customers. Proficient in analyzing customer data and ETL across systems. Collaborated actively with cross-functional teams. Maintained strong communication channels with business stakeholders. TEST MANAGER Astel Systems – Software & Digital Transformation Company (January 2018 – January 2019) ▪ ▪ ▪ Delivered functional and automated testing across products, ensuring quality and performance standards. Managed test preparation and execution activities, collaborating with test leads and analysts. Prioritized defects for timely resolution and reporting. SUPPORT AND MANAGED SERVICES MANAGER Astel Systems – Software & Digital Transformation Company (September 2016 – December 2017) ▪ ▪ ▪ ▪ Led a team of engineers, ensuring high-quality and timely customer support. Engaged with customers in-person Accountable for accurate and compliant customer end-of-month billing. Collaborated on efficient ticket handling with the development team. DATA WAREHOUSING DEVELOPER (MICROSOFT SQL SERVER / SSAS) Mr. Price Group – Large Retail Group (April 2012 – August 2016) ▪ ▪ ▪ ▪ Demonstrated expertise in Microsoft SQL development and SSAS, delivering high-performance solutions. Experienced in ELT of big data, data migration, and automation. Created and maintained reports, jobs, and SSIS packages. Proficient in partitioning maintenance, backups, and UAT environment setup. Email:-· Mobile: - Email:-· Mobile: - SQL DEVELOPER (MICROSOFT SQL SERVER) Derivco – Online Gaming Company (January 2011 – March 2012) ▪ ▪ ▪ Developed stable and quality code for banking and payments. Integrated payment methods with various APIs and gateways. Coded stored procedures, functions, and error handling. DATABASE / BILLING ADMINISTRATOR iTalk Cellular – Mobile Phone Service Provider (May 2000 – September 2009) ▪ ▪ ▪ ▪ ▪ Monthly Billing Process: Ensured accurate and timely execution of the monthly billing process for a telecommunications company. Report Generator: Produced SQL-based reports for internal stakeholders, emphasizing clarity and relevance. Software and Database Migration Project: Contributed to multiple successful software and database migration projects, ensuring seamless transitions. Pricing Structure Expert: Demonstrated in-depth understanding of pricing structures, service offerings, charges, and discounts, ensuring customer satisfaction and retention. Call Data Record: Collected and processed call data records with a focus on quality and reliability. EDUCATION ▪ ▪ ▪ ▪ ▪ ▪ Intro to Machine Learning for Data Science – Business Udemy(2024) Product Management Certificate – Udemy(2022) ISTQB Certified tester, Foundation level - SQS Academy(2017) ITIL Foundation Certificate - Bytes Technology(2016) Oracle 9i Database Track – Oracle University(2003) Computer Science Diploma - Computer Training Institute(2000) REFERENCES ▪ ▪ Alkesh Singh – Astel Systems (Mobile: - - Email:- Duane Dicks – Mr Price Group (Mobile: - - Email:- Email:-· Mobile: -