Accomplished individual with over 9 years of experience offering expertise in high-volume support environments, specializing in enhancing customer satisfaction and loyalty.
Expertise in effective communication, problem-solving, and conflict resolution, with a proven track record of managing complex inquiries and providing empathetic support. Demonstrated leadership in training and onboarding new team members, fostering a collaborative environment that drives team performance. Strong technical proficiency and adaptability in fast-paced settings, with a focus on process improvement and building positive customer relationships.
Ready to leverage skills and experience to contribute to a customer-centric organization.
Working 4years with Crypto industry,5years in call center for hospital.