Naveena Sakthi

M. NAVEENA Virtual Assistant | Customer Support | CRM & Administrative Support Chennai, India Professional Summary Detail-oriented Virtual Assistant and Customer Support professional with 3+ years of experience in domestic and international voice and non-voice processes. Experienced in email handling, CRM management, data entry, administrative support, and customer communication for UK and global clients. Reliable, organized, and comfortable working remotely with international teams and time zones. Core Skills • International & Domestic Customer Support (Voice & Non-Voice) • Email & Chat Support (Gmail, CRM tools) • CRM Management & Customer Documentation • Data Entry & Research (Excel / Google Sheets) • Administrative & Back-Office Operations • Query Resolution & Escalation Handling • MS Office (Word, Excel, Outlook, PowerPoint) • Strong Written & Verbal English Communication • Time Management & Multitasking Professional Experience Innovix Global Tech – Madurai, India CRM / Customer Support Executive 2021 – 2024 (3 Years) • Handled domestic and international customer calls following quality and communication standards • Provided voice and non-voice support through calls, emails, and CRM systems • Managed customer inquiries, complaints, and follow-ups while meeting SLA requirements • Maintained accurate customer records, call notes, and status updates in CRM tools • Coordinated with internal teams to resolve escalations and improve customer satisfaction • Delivered consistent service quality in a fast-paced BPO/KPO environment Innovix Global Tech – Madurai, India Administrative Executive 2020 – 2021 (1 Year) • Managed daily administrative and back-office operations • Prepared reports, invoices, documentation, and internal records • Supported management with scheduling, coordination, and data handling • Assisted HR and operations teams with routine administrative tasks • Maintained organized digital records and spread sheets Education Master of Computer Applications (MCA) 2012 Pass out Additional Information • Experience supporting UK and international clients • Flexible to work US, UK, and rotational shifts • Strong written and spoken English • Immediate availability for remote roles