Naveen Vishwanath

Experienced Finance Specialist with a demonstrated history of working in the information technology and services industry. Experienced with 1 year and 10 months on the latest role as Transaction processing senior analyst along with the overall experience of 7 years and 10 months in Finance and Accounting. Served as a carrier consular for the team. Effectively coached the team members on individual roles and responsibilities, their performance achievements and accordingly pegged them for the yearly rewards and recognition programs. Excellent reputation for resolving problems and improving customer satisfaction. Expert on business and systems requirements, user acceptance testing, and end-user training. Well-versed in addressing customer requests and concerns and expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Trained over 20 associates on handling customer queries through emails and calls for managing accounts payable helpdesk. Started the carrier in Accenture as a transaction processing new associate and built up the necessary skills for handling hardcore helpdesk activities. Worked with multiple clients such as Hess, Duracell, and Mars to gain in-depth knowledge and experience over managing the F&A helpdesk. Trained in defining and setting up operation metrics for the projects. Also, successful in meeting the defined operational metrics for the above 3 clients consistently. Committed to maintaining professional relationships with clients to increase profitability and drive business results.