Naveen Venkat

VENKAT NAVEEN Mobile - Email –- PROFESSIONAL SUMMARY Overall 11+ years of Experience in IT industry and 5+years of experience in Salesforce.com Administration, configuration, and development.  Extensive experience in developing Apex Classes, Triggers, Visual force pages, writing Workflows, Force.com API.  Experienced in analysing business requirements and implementing them to Sales force custom objects, master-detail relationships, and lookup relationships.  Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.  Worked extensively on various "Sales Cloud" in salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.  Hands-on on all SDLC's phases like Requirements study, Design, Development and Implementation and Maintenance stages of various projects.  Involved in the Scope & Estimation for Software projects for few cases using FPA and Work Break Down techniques.  Handled Migration Projects and Possessing sound knowledge in database management and backend programs (stored procedures, triggers, functions etc.).  Expertise in Apex to implement the complex business logic within Governor Limits and Test Class Framework.  Proficient in Data Migration from Traditional Applications to Sales force using Data Loader.  Experience of integrating applications with other existing applications.  Good experience in working on Eclipse IDE for writing business logic in Apex programming language.  Handled validation on client side using validation controls and custom validations on JavaScript.  Administered Salesforce.com setup, which involves modifying roles and profiles, creating/modifying dashboards/reports and managing users.  Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record Types, Email alerts, Reports, Dashboards and Tasks.  Ability to independently perform implementation, documentation, testing and updating as it relates to the SalesForce.com business requirements.  Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.  Customized SFDC fields, page layouts, record types, searching, list views, queues, reports, and dashboards.  Ability to adapt to any environment such as working with small or large groups or independently and excellent analytical, written, and oral communication skills. TECHNICAL SKILLS Salesforce Technologies: Salesforce SFA, Apex Language, Apex, Salesforce CRM, Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Analytic Snapshots, Case Management Automation. Databases MS SQL Server 2000/2005, SSRS, DTS, PL/SQL, Oracle 8i/9i/10g, MS Access, and MySQL, RDBMS Salesforce Tools Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com, Excel Connector, SOQL Explorer, Force.com Platform (Sandbox, and Production). Technologies: Java Script, SQL, CSS, HTML, XML, XHTML, DHTML. Database MS SQL Server 2000/2005, PL/SQL, Oracle 8i/9i/10g, MS Access, and MySQL. Operating Systems Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008, Linux. WORK HISTORY SALESFORCE ADIMIN & SECURITY SPECIALIST 01/2024 to till now Freelancer Client - Saberpoint Provide end-to-end Salesforce administration and security services for a diverse client base, ensuring secure and optimized platform performance. Design and implement security measures, including role hierarchies, sharing settings, and Shield encryption to protect sensitive business data. Conduct regular security audits, identify vulnerabilities, and develop mitigation strategies to align with industry standards and compliance requirements. Customize Salesforce environments through workflows, flows, and validation rules, ensuring seamless business operations. Collaborated with cross-functional teams to implement Salesforce solutions that addressed business challenges. Established data backup processes and disaster recovery plans, ensuring business continuity. Led security initiatives to safeguard enterprise systems, including Salesforce environments. Streamlined a Salesforce instance for a healthcare organization, implementing Shield for enhanced security and compliance. Triage support requests from sales, resolving requests to an SLA and handing off technical or finance issues to the appropriate teams on a timely basis. Strong Experience with Dataloader. Manage dashboards, reports, forms, templates, page layouts, workflows and approvals; create and maintain custom objects, object relationships, standard and custom fields. Stay current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed. Experience with Microsoft Excel, Visio and configuration management. Experience with SalesForce.com advanced configuration or operational support. Regularly perform database de-duping and cleanup procedures. Ensure data quality through clean- up efforts (monthly reporting, lead clean up, etc.) Previous experience of administering and configuring Salesforce.com application is essential, experience with enterprise integration tools and extract, transformation and load (ETL) tools or other CRM software like (Siebel, Oracle etc.) Create page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages. Track, manage and resolve daily support requests, issues, and administrative needs of users to keep pace with rapidly changing program operations and procedures. Perform daily administration of data manipulation tasks such as data loading, merging of duplicates, ownership and task assignments, etc. SALESFORCE ADIMINISTRATOR 08/2022 to 08/2023 HCL, Hyderabad Used Sales Force Automation for Sales Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.  Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.  Configured Salesforce to improve data accessibility and user experience, implementing dynamic layouts, record types, and custom actions aligned with company workflows. Created Workflow Rules, Approval Process, Validation Rules.  Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.  Configure complex Salesforce.com Custom Objects, Fields, Workflows, Approval Processes etc. as needed . Daily administration and support including but are not limited to managing multiple users’ setup, proles and roles, customization of objects, elds, record types, sharing rules, page layouts and validations to support vital business functions. Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.  Work on complex data migration projects using Data Loader tool and Cast Iron.  Integrated the web services by generating the necessary stubs from the WSDL files of PHP for extracting the data.  Involved in querying Sales force tables using SOQL & SOSL queries using Force.com Explorer.  Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.  Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.  Modifying Page layouts, fields, and system interface/capabilities and setting the Record Types.  Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.  Maintenance of data entry standards & data integrity process.  Build & monitor standard analysis and reporting for marketing campaigns.  Experience with maintain user roles, security and profiles.  Create and manage workflow rules, field updates and email alerts.  Involved in Mass imports and exports of data.  Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.  SALESFORCE ADIMINISTRATOR 02/2019 to 07/2022 Cognizant, Hyderabad Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.  Designed and implemented Work flows, Custom Objects, Page layouts, Custom tabs and Components to suit the needs of the application.  Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards  Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.  Manage operational requests and reporting including customer analysis and troubleshooting issues. Customize and manage all aspects of the Salesforce.com user interface.  Implemented several security assessment policies to identify problems in the databases.  Implementation of a custom partner community using visual force and lighting components projects.  Created custom controllers implementing complex code for retrieval from Salesforce to VF pages.  Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.  Work within SalesForce.com and Apttus, Contract Lifecycle Management (CLM) to assist with configuration and advanced workflow processes.  Supported the data migration activities from various business centres and business centre user.  Used field level security along with page layouts to manage access to certain fields.  Used SAML 2.0 based SSO for building task flow for reducing the number of steps.  Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.  Maintain database for integrity and accuracy, including cleansing and duplicate record management. Expanded deployment for customer service reps, partner portal users, and customer portal users  Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.  Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.  Responsible for designing presentation tier using html, xml, CSS, Java Script.  Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.  Configured Profiles and Administrative permissions to grant/deny users access to platform features. Created Customized dashboards for the case team members to keep track of the cases assigned to them. PRODUCTION SUPPORT ASSOCIATE 07/2013 to 01/2019 Cognizant, Hyderabad Increased customer satisfaction by resolving complex issues and providing exceptional service. Developed and implemented strategies to boost customer satisfaction and engagement. Streamlined inventory management processes, reducing waste and maintaining optimal stock levels. Escalate issues that cannot be resolved in a timely manner. Established strong relationships with key stakeholders to facilitate effective cross- department communication. Performance tuning and debugging of complex specialty systems. Designed scalable, robust systems and software to automate business processes. Modernized, refactored, and redesigned underperforming software solutions. Addressed live production issues, identified application data issues, and documented root causes for resolutions. Analyse data and execute queries to correct data. Monitor CPU and memory usage, and response time. Provided production support, resolving complex issues and recommending solutions to ensure continued operation of specialty applications. Provide Tier 2 support for software applications. Conducted IT incident response, triage, root-cause analysis, and participated in production support during off-hours, ensuring timely resolution of application bugs and system issues. Resolve daily incidents and problems escalated by various teams, customers, and system alerts. EDUCATION Nagarjuna University Bachelor of Science, Computer and Information Sciences CERTIFICATIONS·Salesforce Certified Administrator ·Salesforce Certified Platform Developer