Naveen Arockiasamy K

NAVEEN AROCKIASAMY KULANTHAISAMY BANGALORE, India 560100 ♦ - ♦-♦ Permit: KA- ♦ WWW: https://bold.pro/my/nave en- arockiasamy- k- 47 ♦ WWW: Bold Profile PORTFOLIOS  https://www.linkedin.com/in/naveen-arockiasamy-k-a/  https://bold.pro/my/naveen-arockiasamy-k-47 SKILLS  Customer Relationship Management (CRM)  Conflict Resolution  Team Leadership  Communication & Interpersonal Skills  Risk & Compliance Management  Service Quality Assurance  Microsoft Office Suite  Onboarding  Proctoring  Feedback Handling  jira  Confluence PROFESSIONAL SUMMARY  Delivered seamless candidate onboarding, live exam proctoring, and multi-channel (chat, email, phone) support for global clients, maintaining 100% adherence to exam integrity and compliance protocols.  Consistently exceeded key performance indicators (KPIs) and key risk indicators (KRIs), ranking among the top-performing agents with zero escalations over three years.  Acted as floor lead during senior staff absences, overseeing shift operations, mentoring team members, and ensuring smooth issue resolution and service continuity.  Provided expert technical support, troubleshooting real-time connectivity, authentication, and platform issues to minimize candidate downtime and maximize satisfaction.  Collaborated closely with QA and operations teams to improve onboarding processes, enhance support workflows, and contribute to overall service quality improvements.  Adapted to evolving company needs, including the 2023 transition to Omnichannel Support, expanding expertise across multiple communication platforms and tools.  Maintained detailed documentation and compliance records, supporting audit readiness and continuous improvement initiatives. WORK HISTORY Proctor / Onboarding Agent, 06/2022 - 04/2025 Examroom.ai – Bengaluru  Delivered seamless candidate onboarding, live exam proctoring, and multi-channel (chat, email, phone) support for global clients, maintaining 100% adherence to exam integrity and compliance protocols.  Consistently exceeded key performance indicators (KPIs) and key risk indicators (KRIs), ranking among the top-performing agents with zero escalations over three years.  Acted as floor lead during senior staff absences, overseeing shift operations, mentoring team members, and ensuring smooth issue resolution and service continuity.  Provided expert technical support, troubleshooting real-time connectivity, authentication, and platform issues to minimize candidate downtime and maximize satisfaction.  Collaborated closely with QA and operations teams to improve onboarding processes, enhance support workflows, and contribute to overall service quality improvements.  Adapted to evolving company needs, including the 2023 transition to Omnichannel Support, expanding expertise across multiple communication platforms and tools.  Maintained detailed documentation and compliance records, supporting audit readiness and continuous improvement initiatives. Sales Executive, 09/2021 - 05/2022 Fintrek Marketing – UAE, Business Bay, Dubai.  Company Overview: DSA of Emirates Islamic Bank  Conducted client meetings and follow-ups, resulting in a 35% increase in business.  Resolved customer issues efficiently, improving customer retention and trust.  Trained junior agents in customer handling techniques and CRM usage.  DSA of Emirates Islamic Bank Product Analyst, 08/2020 - 07/2021 Snap to Insight Pvt. Ltd. – Bengaluru, India (Remote)  Conducted in-depth market research and competitor analysis to inform product roadmap and feature prioritization, aligning with customer needs and business goals  Led product analysis initiatives to optimize SaaS platform performance, improving key product KPIs by 15% through data-driven insights and user behavior analysis  Utilized tools like SQL, Python, Excel, and Power BI to extract, clean, and analyze large datasets, generating actionable insights for stakeholders  Prepared detailed reports and dashboards to communicate findings and recommendations to senior leadership, driving strategic product improvements.  Contributed to backlog grooming, sprint planning, and agile ceremonies, ensuring smooth product development cycles and timely feature delivery. Product Promoter, 03/2020 - 05/2020 Medplus – Bengaluru, India  Promoted healthcare products to over 100 clients weekly, addressing inquiries and offering usage guidance.  Achieved customer satisfaction and sales targets consistently. EDUCATION BBA: Human Resources Management, 06/2020 St. Francis De Sales College - Bengaluru, India PERSONAL INFORMATION Date of Birth: 07/05/99 PERSONAL DETAILS Date of Birth: 07/05/1999 Nationality: Indian Marital Status: Single Visa Status: Resident #HRJ# 75a0083a-a7ea-4062-91af-88e52a347603#