Navarro, Marie Angelica

Marie Angelica Navarro -/ - San Jose, Negros Oriental, Philippines - Experiences November 2012 - September 2014 CSR Qualfon Phils Responsibilities Catered to answering phone calls (Telco Account) Addressed customer's questions about products and services Troubleshoot basic to technical issues Processing payments and fixing connections on the billing tools August 2015 - August 2016 TSR Sykes Asia (now Foundever) April 2018 - November 2018 Travel Consultant Responsibilities Resolve technical issues with the products and services Help client's reset their password and username Fix website issues and remotely access customer's computer with their consent Responsibilities Helping passengers get suitable travel packages Processes refunds for eligible tickets FCTG Phils December 2018 - March 2019 Reservation Specialist Smiles on Demand Responsibilities Answer customers' inquiries via phone text or email Use Seller Central to get features and accommodation for vacation rentals Seasonal Account April 2019 - September 2019 General Virtual Assistance Responsibilities Performs admin tasks and other tasks to help other team Teknia April 2020 - July 2021 CSR Qualfon Phils November 2021 - June 2022 Customer Support Champ Sites at Scale Inc. I do cold-calling for a real estate account with a realtor as my boss. Responsibilities Answer delivery-related issues via email (food delivery account) Give customer service to an e-commerce account (Amazon) Provide excellent customer service as a reservation specialist for a Ski Resort via chat Responsibilities Answer client-related inquiries and relay issues to the IT department Do basic backend support of the client's website through WordPress Provide excellent customer service via phone, email & chat. Education Busines Administration Dumaguete City, Negros Oriental, Central Visayas, PHL • June 2006 - August 2014 Skills Technical Skills Phone, Chat/Email, Order Processing, Customer Service, Backend Support, Technical Skills Soft Skills Team Player, Problem Solving, Communication Skills, Computer Skills, Gsuites, Navigation, etc Languages English Advanced