Navaneeth Venugopal

Contact- www.linkedin.com/in/navaneethvenugopal-5b- (LinkedIn) Top Skills Customer Relationship Management (CRM) C++ IT Support Navaneeth Venugopal Office Manager at Kinetic Energy Factory Company (KEKSA) Capital Area, Bahrain Summary •Operations management •Change management • Sales and Marketing Management •Team management •Focused on Business Development •Skilled multi-tasking •Client relations specialist • Administrative Management Languages Malayalam (Native or Bilingual) Hindi (Native or Bilingual) English (Full Professional) Experience Kinetic Energy Factory Company (KEKSA) Office Manager March 2018 - Present Bahrain Administrating the Bahrain office. Preparing and implementing a Marketing plan to promote PS Designer ( PipeSupport Design Software) and Pipe Supports Products in the GCC. Introduce the PS Designer and our full products to different clients and our agents in the area. Collect feedback from customers on our Products, deliveries and get their concerns. Collecting the feedback and comments throughout the process from the RFQ stage to offer submission and order execution/project closing. Getting the different feedback, market update, etc. from our agents around the world. Prepare quarterly updates on the market, feedback from our clients and our agents. Maintains office staff by recruiting, selecting, orienting, and training employees. Page 1 of 3 Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. International Verification Services Global IT Support and Admin December 2016 - March 2018 (1 year 4 months) Bahrain Work here under Embassy Of India for passport and visa services. The role included adding and removing staff. The responsibilities were to create daily, weekly and monthly reports. Resolving the IT related issues. Providing training on new updates in software and process. Role includes Indian passport renewal and visa application process. Visa process includes accepting the application with bio metric data processing and signing. Coordinating with Embassy Of India. Meeting the Diplomat's for updates regarding the new rules and changes in process. Aster DM Healthcare Assistant team leader August 2014 - October 2016 (2 years 3 months) Dubai To accurately record, update and document requests using the IT service desk system. To install and configure new IT equipment. To resolve incidents and upgrade different types of software and hardware To resolve incidents with printers, copiers and scanners To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. To be a highly motivated team player with the skills and ability to manage changing priorities. To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient. Exhibit a flexible approach to working on a rota basis and provide necessary cover where needed. Page 2 of 3 Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes. To work within the relevant legislation, policies and procedures. Hashcoder Technologies LLP Business Development Executive August 2012 - April 2014 (1 year 9 months) KERALA Identifying new sales leads Pitching products and services Maintaining fruitful relationships with existing customers Researching organisations and individuals online (especially on social media) to identify new leads and potential new markets Researching the needs of other companies and learning who makes decisions about purchasing Planning and overseeing new marketing initiatives Attending conferences, meetings, and industry events. Preparing PowerPoint presentations and sales displays. Contacting clients to inform them about new developments in the company’s products Negotiating and renegotiating by phone, email, and in person Training personnel and helping team members develop their skills Education National Institute of Business Management Master of Business Administration - MBA, Human resources and Risk Management · (2017 - 2018) University of Calicut Bachelor of Science - BS, Information Technology · (2010 - 2013) Page 3 of 3