Natnael Berhane

Natnael Berhane Shibeshi Accountant and Customer Service Development-- Addis Ababa - Ethiopian Male linkedin.com/in/natnael-berhane- PROFILE Dynamic professional with a proven track record, showcasing exceptional attention to detail and communication skills. Excelled in roles requiring adaptability and teamwork, significantly enhancing customer satisfaction and operational efficiency. Expert in financial documentation and customer service, with a focus on achieving high retention rates and accurate sales forecasting. EDUCATION Bachelor of Arts (B.A.) Accounting and Finance, Admas University 2019 – 08.2023 | Addis Ababa, Ethiopia PROFESSIONAL EXPERIENCE MOD ETH Outsource P.L.C, Customer Service Representative 09.2023 – 01.2024 | Addis Ababa, Ethiopia Company Overview: The main company was located in America (the comp name was called SHUTTERFLY). Displayed strong organizational skills while managing multiple projects simultaneously. Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues. Successfully handled customer inquiries and complaints, providing prompt and efficient solutions. • • • • China Communication Construction Company, 09.2023 – 03.2024 | Addis Ababa, Ethiopia Financial department staff Identifying the ways of recording and preparing detailed documentation for the given positions in which I participated. Accurately calculating and recording VAT on sales or purchases, bank vouchers and withholdings in accordance with applicable tax laws. Collaborated effectively with team members to accomplish daily tasks and meet operational goals. • • • Heineken Ethiopia, 05.2024 – present | Addis Ababa, Ethiopia Marketing Department (Tele - Sales and customer service) Company Overview: One of the leading breweries that embodies a rich legacy of brewing excellence, and a commitment to quality Building strong relationships with clients, leading to high customer satisfaction and retention rates. Managed customer accounts by providing accurate information on product availability and pricing. Prepared detailed reports for management regarding sales activities, progress and forecasts. • • • • SKILLS Communication skill Attention to detail Customer service skills Adaptability Teamwork Active listening COURSES High Performance Collaboration on Leadership, Northwestern University Prepare Data for Exploration, GOOGLE English and academic preparation, Rice University Data Analytics for Accounting professionals, AICPA PROJECTS Assessment of Fixed Asset Management 01.2023 – 05.2023 LANGUAGES English Amharic Natnael Berhane Shibeshi -