Natisha Nelson

NATISHA NELSON Appointment Setter | B2B Outbound Sales | Lead Generation Specialist PROFESSIONAL SUMMARY Results-driven Appointment Setter with a proven background in high-volume outbound sales, B2B and B2C prospecting, and lead conversion. Built hands-on experience making outbound calls to businesses and consumers, introducing products and services, handling objections confidently,y and consistently closing sales. Skilled at qualifying prospects, building genuine rapport over the phone, and booking confirmed appointments for sales teams. Familiar with CRM systems, call tracking, ing and structured follow-up workflows. Reliable, persistent, and available full-time during US business hours from Jamaica. CORE COMPETENCIES Cold Calling: Outbound B2B & B2C Calling | Product Introduction | High Volume Dialing | Script Execution | Telemarketing Appointment Setting: Lead Qualification | Discovery Call Booking | Calendar Scheduling | Follow Up | Pipeline Management Sales Skills: Objection Handling | Closing | Upselling | Relationship Building | Persistent Follow Up | Rapport Building CRM & Tools: HubSpot CRM | Google Voice | Call Logging | Lead Tracking | Google Workspace | Microsoft Office Work Style: Self-Motivated | Target-Driven | Reliable | Full Time Available | No Supervision Needed PROFESSIONAL EXPERIENCE Outbound Sales Caller & Appointment Setter | Sharon Cooper Enterprises, Nov 2023 – Oct 2024 • Conducted outbound calls to prospects daily on behalf of the client, introduced services, qualified leads, and booked discovery calls. • Handled objections confidently and redirected conversations to keep prospects engaged and moving toward a booked call. • Logged all call outcomes, updated lead statuses, and managed follow-up tasks in CRM after every single call. • Maintained a clean and organized pipeline, with zero leads left without a logged outcome or follow-up date. B2B Outbound Sales Representative | Perfumes Fantasy JAAug 2021 – Nov 2023 • Made high-volume outbound calls to businesses and consumers weekly, introduced products, handled objections, and closed sales. • Contacted 100+ prospects weekly via phone and WhatsApp, consistently exceeded monthly sales targets by 15%. • Qualified prospects on every call using a structured approach, identified need, built rapport,t and guided toward purchase. • Executed outreach campaigns that grew the customer base and increased monthly revenue by 15%. Outbound Sales & Customer Engagement Caller | M&J's Perfumes & CosmeticsMar 2019 – Apr 2021 • Called businesses and consumers to introduce products, explain value propositions, ns and close sales, exceeded targets by 10-15% monthly. • Built strong relationships with decision makers over the phone, increased repeat purchase rate by 25%. • Followed up persistently with prospects until a sale was made or a clear decision was reached. • Maintained detailed call records and updated internal databases after every customer interaction. EDUCATION & CERTIFICATIONS Level 3 Certificate – Administrative Assistant 2025 Certificate – Hospitality Management 2017 TECHNICAL SKILLS HubSpot CRM | GoHighLevel | Google Voice | Aircall | JustCall | Google Docs | Google Sheets | Microsoft Excel | Microsoft Word | WhatsApp Business | Zoom | Call Logging | Lead Tracking | Pipeline Management | Appointment Scheduling | Sales Reporting KEY STRENGTHS • Proven outbound caller, made high-volume calls to businesses and consumers across multiple industries • Skilled rapport, introduced products confidently, and consistently converted prospects into buyers • Persistent follow-up, never let a warm prospect go cold without a follow-up call • Fast learner, picks up new scripts, industries, and calling systems quickly