Nathanya Knight

21 Villa Road Sunny Side, Spanish Town ♦- ♦ -EDUCATION Bachelor of Science:- University of Technology, Jamaica - Kingston Major: Tourism Management Member of Special Projects Member of the SHTM Entertainment Committee Continuing Education:- Portmore Community College – Portmore, St. Catherine Information Technology High School Diploma:- Jonathan Grant High School: Spanish Town, St. Catherine Subjects including Mathematics and English OBJECTIVE I am a dedicated professional with a history of meeting company goals by utilizing consistent and organized practices, whom is skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am also an organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals. SKILLS Front desk Supervisor Cooperative Attitude Knowledge of supervisory concepts Detailed- Oriented Cash Register Operations Adaptable and Flexible Problem Solving Competent in Microsoft Applications Work History Front Desk Supervisor (Intern): 10/2021 to 11/2021 Eventuality Bed and Breakfast – Kingston, Kingston Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency. Greeted visitors and customers upon arrival, checked them in and out, offered assistance and answered questions to build rapport and retention. Collaborated with team members to handle guest requirements from check-in through check-out. Scheduled and assigned daily work and activities for housekeepers. Collected room deposits, fees and payment. Prepared weekly employee work schedules for team members. Crew Member (Cultural Exchange): 3/2021 to 7/2021 McDonald’s- Panama City Beach, Florida Provided excellent customer service by greeting customers and meeting quality expectations. Took orders, prepared meals and collected payments. Worked front counter, drive-thru and other areas. Customer Service Representative: 08/2019-03/2020 Sutherland Global Services- Kingston, Kingston Answered constant flow of customer calls with minimal wait times. Assisted customers with charges on their bank accounts and blocking or restricting if necessary. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Offered advice and assistance to customers, paying attention to special needs or wants. Marketing and Promotions: 03/2019- 03/2022 National Baking Co Ltd. – Kingston Part time Promote the current specials that the company has. Give away different products to promote the company. Restaurant Crew Members (Cultural Exchange): 05/2018 to 09/2018 Six Flags New England- Agawam, Massachusetts Operated a full-service provider in a Mexican restaurant on property by taking orders, preparing meals, and collecting payments. Trained new hires in customer service, food preparation and restaurant procedures. Kept register accurate through correct billing, payment processing and cash management practices. References Available Upon Request