Hi There,
Are you looking for a hard-working and dedicated remote Customer Service asset and team manager?
Proven track record of remote employment and dedication to my clients and remote employers. A strong work ethic paired with an attention to detail has kept me in the know for following processes, and protocols and being a think outside of the box team member.
Whether tasked with the simple stuff or the leader stuff, I strive to achieve rather than do.
When it comes to making KPI, SLA, or Goals, we either achieve them together or we all fail.
I approach coaching and learning new things whether at work or in an online learning environment with a sense of appreciation and drive.
Skilled in using today's technology and services on a daily basis while keeping cyber-security in mind, which makes me a guardian of the data I come into contact with on a daily basis.
Having a Plan B backup in today's technology-focused customer service industry is thinking outside the box!
Primaries:
Are your customers getting the customer experience they need when they need it?
How many channels and touchpoints is it currently taking to solve one customer issue?
Are you using a customer experience team or relying on self-help tools?
Do you know the pros and cons of using bots? Have you ever experienced a bot?
Why not send me a message so that we can talk about where your customer service is today and where you want it to be tomorrow.