Nathaniel Mallo

NATHANIEL MALLO - ·-· Apt. Unit B, #88 4th B Street, Ecoland Phase 1, Davao City REMOTE SERVICES MANAGER A seasoned and results-oriented expert boasting a proven history of more than three years in Recruitment, Sales Management, Precision Marketing, Training and Growth, Client and Talent Procurement, Telemarketing, as well as providing Executive Support to Chief Executive Officers and Vice Presidents of Sales. A dynamic and strategic leader focused on delivering excellence, well-versed in tackling complex challenges, and possessing advanced problem-solving and technical competencies to enhance individual and team achievements. STRENGTHS AND EXPERTISE Sales Operations Project Management Strategic Planning Training and Development Talent and Client Acquisition Client Relationship Management Business Development Process Implementation Operations Management PROFESSIONAL EXPERIENCE OrderCounter, Pensacola Florida – Chief of Staff September 14 –Dec. 31 ‘24 Led strategic initiatives and provided direct support to the executive team to streamline operations and enhance organizational efficiency. Responsibilities: • Collaborated with senior leadership to establish and drive strategic goals and priorities. • Managed cross-functional teams to ensure alignment and execution of organizational objectives. • Oversaw special projects and ensured timely completion with high-quality results. • Served as key liaison between executives, team members, and external stakeholders. • Facilitated meetings, prepared executive briefs, and managed critical communications. Turnkey Philippines, Davao City - Remote Services Manager December 2019 - Present Experienced Remote Services Manager overseeing 20 appointment setters and VA across diverse campaigns, including Insurance telemarketers, Merchant Processing Appointment Setters, Recruiting Associate, and Social Media Management. Proven leadership in setting clear performance goals, optimizing campaigns, and delivering consistent results. Skilled in performance management, training and quality assurance. Adept at resource allocation, compliance, and effective communication. Responsibilities: Oversees day-to-day operations of a 20+ person call center, collaborating with supervisors to optimize performance and ensure campaign success. Communicate with potential clients to understand their specific needs in a candidate and collaborate with HR to source the appropriate talent. Interview potential candidates and recommend qualified candidates to interview directly with the client. Ensuring approved candidates are interviewed by the client, the interviews go smoothly, and gathering feedback post-interview if there are any adjustments in qualifying candidates. Provides coaching tailored to the individual to help them gain mastery in their role and ensure client retention. Practicing conversational English with RTF employees to enhance their performance as well as foster greater rapport between the employee and their client. Regularly checking in with assigned clients to ensure customer long-term satisfaction. Recruiting and Sales Manager Started as Recruiting Associate, responsible for listing job ads, conducting interviews, and onboarding new sales representatives in the United States. Promoted to Sales Manager with the following responsibilities: Responsibilities: Managed sales reps schedules, ensuring optimal utilization of resources and availability for potential customers. Conducted in-depth research to identify potential leads from diverse sources such as business directories, web searches, and digital resources. Implemented a robust system to track and report on sales leads, performance metrics, and key sales indicators on a weekly, monthly, and quarterly basis. This data-driven approach facilitated informed decision-making and performance assessment. Assumed the role of supervising 1099 sales reps and their support staff, ensuring that the sales team was well-coordinated and aligned with organizational goals. Collaborated with the sales team to ensure successful deal closures, meeting and exceeding all sales quotas and goals. This include proactive support for sales reps and teams to help them surpass their targets. Training and Development Lead Developed Training and Development in the company. Specialized in designing and delivering training program to enhance the skills of telemarketer/appointment setters and Virtual Assistants, fostering growth and operational excellence Responsibilities: Developed company's L&D strategies by creating a Knowledge Management and Skills Inventory of employees. Curated relevant lessons and training materials based on employees skills and proficiency level, adding more value to each individual. Executive Assistant to Company’s CEO and VP of Sales Efficiently supported and coordinated high-level activities for CEO and VP of Sales, ensuring streamlined operations and facilitating their strategic initiatives. Responsibilities: Manages C-Suite Executives calendars, scheduling appointments, coordinating meetings, and organizing their daily agendas. Manages executives incoming and outgoing communications, including emails, phone calls, and other forms of correspondence. Acts as liaison between the executives and internal/external stakeholders, including clients, partners, and employees. Daio Kaiun Ltd, Ehime Japan Intern - International Logistics January 2016 - November 2019 Responsibilities: Coordinate with overseas vendors to manage import activities in order to meet service level expectations. Assist in managing shipment and custom activities for import services. Work with vendors to identify and eliminate logistics obstacles to ensure safe and timely shipping of products. Inform cost changes, shipment issues, supply concerns to respective personnel and team in timely manner. Review customer orders to determine items to be stocked and shipped. VXI Global Holdings Customer Service Representative April 2014 - December 2016 Responsibilities: Handling Customer Inquiries: Addressing customer queries, concerns, and requests in a polite and professional manner. Problem resolution: Identifying and resolving customer issues and complaints efficiently and effectively. Upselling and Cross-Selling: Responsible for identifying opportunities to up-sell or cross-sell products or services. Education Bachelor of Arts Major in English Southern Baptist College 06/2010 - 03/2014 Conferences Attended • • • Retail Technology Solutions Summit October 6-9, 2024, PGA National Resort & Spa, Palm Beach Gardens, FL PAXCON 2024 November 4-6, 2024, Loews Sapphire Falls Resort, Orlando, FL Florida Restaurant Show November 6-7, 2024, Orange County Convention Center, Orlando, FL Certification 60-hour TEFL/TESOL Certificate - Advanced Methods in Teaching English Online (10/16/2019) Business Development & B2B Sales for Startups 05/14/2022 The Project Management Course: Beginner To PROject Manager (07/1/2022) Udemy Learning and Development Tools and Methods(09/29/2022) Udemy Character References Gina Lloren, Finance Manager - Turnkey Philippines- Mary Abby Donnalyn Rivas, HR Manager - Turnkey Philippines-- April Marie Bustamante, Talent Acquisition Manager - Choice Technologies-