Nathan Rundle

PERSONAL DETAILS Name Address Telephone Email LinkedIn Languages Nathan Graeme Rundle Medellín, Colombia --http://co.linkedin.com/in/nrundle English – native, Spanish, written and spoken - conversational CAREER SUMMARY ICT Support and Administration Specialist with over 18 years of experience in Australia & England, across multiple industry sectors including IT retail, IT distribution, IT manufacturing, Government and Mining. Proven track record in delivering effective and reliable solutions in a time and cost efficient manner across a wide variety of hardware and software to an extensive range of clientele. Key Strengths: • Excellent communication and diagnostic skills with the ability to provide well informed quick resolutions or effective workarounds to support issues. • Highly detail orientated to ensure the job is done right the first time and with no impact on other Users, Servers or Services. • Provide administration and support to a high level with a focus on constantly monitoring and evaluating systems to provide the best user experience and also to resolve potential issues in a proactive way. Technical Experience: • ProjectWise Administrator & Lead implementations engineer for 2½ years • Server & Network Administrator for 7 years • Active Directory Administrator for 9 years • 2nd & 3rd level Server, Network & CAD systems support for 7 years • 1st & 2nd level Desktop support for 12 years Technical Competency: • Windows Server 2003, 2008 & 2012 • VMware vSphere 4 & 5 • Bentley ProjectWise SS3 & SS4 Servers, Services & Clients • OpenText Livelink & Content Server • Bentley InterPlot Organiser & Server • ITIL Framework • Infra Helpdesk call logging system • System Center 2012 for software packaging and deployment • SQL database creation, migration & restoration • SQL scripting for reporting & monitoring • Networking Hardware incl. Routers, Switchers & WAN accelerators • Networking Services incl. TCP/IP, DHCP, DNS, VLAN, VoIP & Ethernet printing • Server & Network monitoring tools incl. SolarWinds, NetFlow & WireShark • HP Laptops, Desktops, ProLiant Servers & ProCurve Switches 1 Career Overview Position CAD systems support analyst Remote Sites IT Coordinator Desktop Support Analyst Installations Engineer Desktop Support Analyst Technical Marketing Specialist IT Systems Manager \ IT Support Computer Technician Company Hatch Associates Hatch Associates Hatch Associates Royal Borough of Kensington & Chelsea Hammersmith Hospitals ASUS Computer Inc. Cassa Australia Concorde Computers Year- PROFESSIONAL EXPERIENCE Company: Location: Position held: Hatch Associates Sept 2011 – May 2014 Brisbane, QLD, Australia CAD Systems Administration & Support Analyst (Senior member of the Global team) Leading administration and implementations analyst for the Australasian ProjectWise environment. Also responsible for the 2nd and 3rd level support of ProjectWise as well as various other CAD & Engineering applications(incl. bespoke) across Hatch Offices in Australasia. Reporting to the Australasian Network & Systems Administration Lead as well as the Global CAD Systems Product Managers. Specific Project Work\Achievements: • Within a Global Team of 6, we upgraded the entire ProjectWise environment from version SS3 to SS4, which included 80+ Servers being migrated from Windows Server 2003 to Windows Server 2008 & 2012, SQL database migration, File data migration. We also conducted exhaustive testing before, during & after the upgrade to ensure a smooth migration and minimal disruption or visibility to the End Users. • Packaged, tested and managed the successful deployment of the ProjectWise SS3 to SS4 Client upgrade to 2500 PCs globally utilizing Microsoft System Center 2012. • Managed, tested & implemented the migration of InterPlot Server to existing Office print servers in 21 Offices globally, saving the Company on the cost of hardware, software and maintenance for 21 servers. Experience gained: • Developed extensive knowledge of the entire suite of ProjectWise services to install, configure and support ProjectWise servers, services & clients. • Developed good working knowledge of SQL to write queries for reporting purposes and also for monitoring performance. • Developed good knowledge of Windows Server 2012 to install, configure and support. • Developed good working knowledge of Microsoft System Center 2012 to rollout new software installations and upgrades across a large global environment. 2 Key Responsibilities and tasks: • Administration, implementation and support of the ProjectWise environment in Australasia which included 24 ProjectWise Servers across 9 Hatch offices and the Australasian DataCentre running Windows 2003/2008/2012. • Assist colleagues in Chile, Brazil, Canada & South Africa to diagnose, support and administer the Global ProjectWise environment across 84 Servers, 21 Offices and 4 DataCentres. • Writing of technical documentation. • Field incoming problem tickets from IT helpdesk & CAD systems support analysts to resolve application and software issues within servers, databases, and other mission-critical systems. • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. • Liaise with developers, product team, technology suppliers and software vendors as required to aid in problem resolution. • Conduct research into software application products and services in support of development and purchasing efforts. • Provide support for the testing of new and existing software applications under development or consideration for purchase. • Assist and/or coordinate tasks on projects as required, which may include project implementation of CAD systems software, project audits and on project support and administration. • Manage and/or provide guidance to junior team members, IT helpdesk and CAD systems support team members. • Provide user training and knowledge transfer to new Team members, IT helpdesk & CAD systems support analysts on a regular basis to advise and educate the teams on system changes. Company: Hatch Associates Mar 2006 – Sept 2011 Location: Brisbane, QLD, Australia Position held: Remote Sites IT Coordinator Reporting to the Brisbane IT Hub Coordinator, I was responsible for coordinating all ICT activities across regional Offices. Specific Project Work/Achievements: • Successfully coordinated & implemented solutions to allow Hatch systems to be accessed by Hatch users on a Client network. • Smooth and successful commissioning of the Hatch Townsville Office. • Smooth and successful decommissioning of the Hatch Melbourne Office. • Smooth migration of the Geelong Office phone system. • Smooth replacement of the Server, UPS & Telephony infrastructure in the Gladstone Office. • Assisted with vendor management to ensure hardware from the vendor was in-line with Global standards & cost effective, with an eventual saving of approximately $20,000 over 12 months. Experience gained: • Developed extensive knowledge to configure, install & support Nortel VoIP handsets, HP servers, laptops & desktops, APC UPSs & Ricoh MFUs. • Developed extensive knowledge from working within a large Windows XP/7/Server 2003/2008 and Active Directory 2003 environment. 3 • • • • • Developed knowledge to install, configure & support Windows Server 2003 & 2008. Developed knowledge to install, configure & support VMware vSphere 4 & 5. Developed working knowledge of Citrix Metaframe. Developed working knowledge of Riverbed WAN accelerators. Developed working knowledge of various CAD & Engineering applications. Key Responsibilities and tasks: • Interfaced with regional Office managers to understand current and future ICT requirements for the Office. • Design, coordinate and implement all ICT activities across these regional Offices. • Server and network administration across 5 Hatch offices. • Desktop and network support for over 120 Users cross sites (both Hatch & Client). • Provide 1st and 2nd level CAD systems support to two regional Offices. • Travel to each regional Office bi-yearly for anything from basic IT housekeeping to upgrading, replacing or repairing ICT infrastructure. • Provided mentoring and training to the IT helpdesk. Company: Hatch Associates Aug 2005 – Mar 2006 Location: Brisbane, QLD, Australia Position held: Desktop Support Analyst Reporting to the Brisbane IT Hub Coordinator I was responsible for providing 1st and 2nd level Desktop support to all Users on a major Joint-Venture & EPCM mining project. Experience gained: • Developed knowledge of working for a large joint venture mining Project supporting Users across sites and on different WANs. • Developed working knowledge of the Infra helpdesk system Key Responsibilities and tasks: • Installation, configuration & support of HP PCs & Laptops with Windows OS. • Provide end user training. Company: The Royal Borough of Kensington & Chelsea Mar 2005 – June 2005 Location: Kensington, London, United Kingdon, W8 7NX Position held: Installations Engineer, Full time Reporting to the Senior Installations Officer, I was responsible for the installation of new IT related equipment throughout the whole Borough, around 50 sites. Company: Hammersmith Hospitals NHS Trust Apr 2004 - Mar 2005 Location: Hammersmith, London, United Kingdom, W8 Position held: Desktop Support Analyst, Full time Reporting to both the Desktop Team Leader and Customer Support Manager, I was responsible for providing 2nd level Desktop Support to the entire Trust, both desk side and remotely via phone and/or remote control. Working within a Team of 16 Desktop Support Analysts, we covered all 2nd level Desktop Faults and Requests from a user base of 1000+ users cross sites. 4 Company: ASUS Computer Inc. Nov 2003 - Mar 2004 ASUS is a Taiwanese based IT Manufacturer specialising in the Manufacture of high quality IT products including motherboards, graphics cards, optical drives and laptops. Location: Milton Keynes, United Kingdom Position held: PR Technical Marketing, Full time Reporting to both the General Manager and European Marketing Director, I was responsible for UK and Nordic PR. Company: Cassa Australia Nov 1998 - Feb 2003 Cassa was an IT distribution company distributing products from ASUS, Hercules, Transcend, Netgear and many more throughout Australia. They were purchased by Cellnet in 2003. Location: Brisbane, Australia Position held: IT Systems Manager/ IT Support, Full time Reporting to both the Managing Director and the General Manager, I was responsible for everything IT technical related within Cassa. Which included making sure our products were supported and supported well, that we had a productive workplace through reliable IT systems and communications and that our sales team and clients were well informed with regards to new products and technologies. Company: Concorde Computers Jan 1996 - Oct 1998 Concorde supplies OEM computer systems, tier one manufactured notebooks, as well as peripherals and software to home users, corporate and government entities. Location: Brisbane, Australia Position held: Computer Technician, Full time REFEREES Mark Whittaker Hatch Associates Brisbane QLD Australia Phone: - Email:- (Global Product Manager for ProjectWise, Professional referee, has known me for a total of 4 years and I have worked under his direction for 2 ½ of these years) Michael Lawrence Hatch Associates Brisbane QLD Australia Phone: - Email:- (Network & Systems Administration Lead for Australasia, Professional referee, has known me for a total of 9 years and I have worked under his direction for 4 of these years) 5